It Support Data Analyst Jobs

Working knowledge of the following technologies: Windows 10, Microsoft Office, Active Directory, SCCM for desktop deployment and management

Nice to Have Skills & Experience:

3+ years of experience in customer support.

Bachelor’s degree or equivalent experience required.

Microsoft, CompTIA, or other certifications

Experience in a Desktop/System Administration role

You have experience with using Active Directory tools

General application supports this ranges from client backup software to remote connection software.

Required proficiency in verbal and written business communication skills.

· 5+ years of experience in delivering end user IT support

Understanding of Administration and troubleshoot network operations on a day-to-day basis.

ITIL Based Service Delivery tools (ServiceNow)

Follow Incident Management Procedures and assists with Customer Communication for High Priority issues affecting the enterprise

Create and review functional specifications, instructional documents, and knowledge articles for business operations applications and processes

This position requires a minimum of three years IT support experience or eighteen months working with Company business applications hardware experience.

This position requires excellent written and verbal communication along with strong interpersonal and customer service/orientation skills.

Intermediate level computer experience, including Microsoft Word, Excel, PowerPoint and Visio is necessary.

Ability to both multi-task and manage priorities effectively is required.

2+ years of experience in Apple iOS deployments and Mobile Device Management Systems

Experience with Microsoft System Center Service Manager

Modify configurations, utilities, software default settings, etc. for the local and remote workstations

Assist with on-boarding of users, manage equipment setup and deployment for new employees

Assist with employee departure process, manage equipment retrievals and asset re-assignment

Manage users and computers in Active Directory

Combination of education and experience

2 - 3 years’ previous experience in analytics preferred

Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

If remote, the employee must have sufficient internet access and speed to perform the functions of the job.

Analyze and become proficient in interacting with our data flows and system objects

Participate in monitoring processes for data exchanges

Designs and generates related management reports.

Education or experience equivalent to a four-year college degree is required.

Comprehensive benefits package offered for eligible employees:

Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.

Proactively create a better customer/patient experience.

Be a champion of the employee experience and drive our unique company culture.

IT data analyst with experience in documenting and managing requirements

Collaborate with business stakeholders to identify and document reporting requirements

Monitor incoming data files and manage data intake processes.

Identifying areas where automation needs exist and working with the Engineering team to develop requirements and built out the automation

2+ years of experience with Data Analyst techniques and tools.

2+ years of experience writing SQL queries, creating stored procedures and functions preferred

Manage user accounts, privileges, and other routine system configuration items

Possess a minimum of two years of IT experience, preferably in Desktop or Help Desk support

Have excellent communication and customer service skills

Be eager to learn, adapt, and take on responsibilities in new and changing technical environments

Life and voluntary insurance benefits: https://employees.usc.edu/insurance-benefits/

Resolve problems with operating systems, office software, line-of-business applications, network connectivity, computer hardware, and other systems

Experience working in an IT environment with emphasis in Service Desk and Operations Management

Experience working with virtual / remote staff members.

Troubleshooting and resolving remote hardware, software, and network issues

Strong communication, organization, and planning skills

Ability to learn and share knowledge with other team members.

Experience working both independently and as part of a project group.

Exceptional customer focus/engagement/stakeholder management skills

Experience working in the Pharmaceutical industry and knowledge of the Pharmaceutical drug development process.

Good knowledge and experience of Planisware or equivalent PPM tools.

Good communication and collaboration skills, with experience of effective working in a multi-cultural team.

Excellent employment opportunity for a Data Support Analyst (Algorithm developer) in the Gaithersburg, MD area. Remote, but Onsite Preferred

Maintenance and update of the ‘Resource Breakdown Structure’ to reflect the organizational skills.

Good organizational and time management skills.

Assists in special projects and tasks for the department of a diverse nature under the direction of the Technology Operations Manager.

Basic typing skills to meet production needs of the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Collaborates with other team members to identify, investigate, and resolve users’ problems with computer software and hardware.

Arranges service by software or hardware vendors to repair or replace defective products.

Ensure timely, complete, and accurate processing of client transaction files, including timely management and clearing of business rule exceptions

Review, enhance, and sign settlements ensuring client payments and refunds are processed timely

Work with Claims team to reduce Claims in Verification and other claim functions.

Partner with Ops teams to assist with special projects

Ability to learn new systems and manipulate data for reporting

1-2 days onsite | Leawood, Kansas

Demonstrated project management and organizational experience

2+ years of IT/Data Management/Analytics

Manage large amounts of client-specific data

Support system access team with executing responsibilities

Analyze, manage ITSM ticket queue, and facilitate change requests (CRs) related to business roles, process roles and system access profiles

Partner with product teams to manage changes related to business roles, process roles, and system access profiles for system access

Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.

Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.

Knowledge of and experience with Linux support.

Experience supporting Windows personal computers and laptops.

Experience supporting printers, multi-function devices, etc.

Experience supporting personal mobile computing devices (smartphones, tablets, etc.)

Experience with endpoint management tools like JAMF, ManageEngine, Intune

Excellent Communication Skills. Comfortable working with business and technical individuals at all levels of the organizations

Experience in a hybrid work environment a plus

Experience working with Microsoft Azure Active Directory

Skilled in technical troubleshooting and root-cause analysis

Experienced with producing high-quality technical and end-user documentation

Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.

Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.

Knowledge of and experience with Linux support.

Experience supporting Windows personal computers and laptops.

Experience supporting printers, multi-function devices, etc.

Experience supporting personal mobile computing devices (smartphones, tablets, etc.)

Strong skills with macOS in enterprise environments, including experience with Mac-focused MDMs (such as JAMF or Mosyle)

Exact compensation may vary based on skills, experience, and location.

Manage a hardware asset inventory, including laptops, monitors, printers, servers, and network equipment

1 to 5 years of proven experience in IT support

Experience being part of a globally-distributed IT team

Strong skills as an admin for the following tools: G Suite, Slack, Office 365, Adobe, Box, and Zoom

Experience with MECM/SCCM management technologies

Strong experience with data analytics, MS Excel pivot tables and formulas, and other related tools

Strong experience in analyzing IT software, reporting findings, and formulating recommendations for application rationalization.

Strong experience with PowerShell, SQL, and PowerBI

Remote (Local to DC Metro, Viena, VA, Greater Pensacola, FL is a Plus)

Self-Starter with a positive attitude and willingness to hit the ground running.

Tier II Technical Support experience

At least two years of IT operational or equivalent experience

High analytical and problem-solving abilities

Solid understanding of ITIL practices is a plus

Fixing any technical issues as needed

Troubleshooting/escalating technical issues as necessary

3 or more years of experience working with mid-size companies.

Excellent knowledge to use excel and PowerPoint.

Experience to design and implement Dashboards with PowerBI.

Education Degree: IT background is recommendable.

SAP proficiency ECMS experience Ability to learn new system.

These are the technical skills and competences for the job: