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Desktop Support Analyst Jobs
Company | VeriiPro |
Address | San Antonio, TX, United States |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-07-18 |
Posted at | 10 months ago |
We are seeking an experienced Desktop Support Analyst to join our team. The ideal candidate will have a strong background in providing technical support and troubleshooting for desktop and end-user computing environments. As a Desktop Support Analyst, you will be responsible for resolving hardware and software issues, setting up and configuring desktop systems, and assisting end-users with their technical needs.
Responsibilities:
- Provide technical support and troubleshooting for desktop hardware, software, and peripheral devices.
- Assist end-users with technical inquiries, problems, and requests, both in-person and remotely.
- Install, configure, and maintain desktop systems, including operating systems and software applications.
- Keep up-to-date with the latest technology trends and developments in desktop support.
- Document support activities, solutions, and knowledge base articles for future reference.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Provide training and guidance to end-users on the effective use of technology tools and systems.
- Contribute to IT projects and initiatives related to desktop infrastructure and support.
- Diagnose and resolve hardware and software issues in a timely manner.
- Set up and configure new desktop systems, ensuring they meet the required specifications and security standards.
Technical Skills:
- Ability to work independently and prioritize tasks effectively.
- Familiarity with network connectivity and basic network troubleshooting.
- Strong knowledge of desktop operating systems (e.g., Windows, macOS) and software applications.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician - MCDST) are a plus.
- Understanding of Active Directory and user account management.
- Strong problem-solving and analytical skills.
- Proficiency in setting up and configuring desktop systems, including hardware peripherals.
- Excellent communication and interpersonal skills.
- Knowledge of remote support tools and techniques.
- Experience in troubleshooting hardware and software issues in a desktop computing environment.
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