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Company

Aldridge
Address San Antonio, TX, United States
Employment type FULL_TIME
Salary
Category Internet Publishing
Expires 2023-09-14
Posted at 8 months ago
Job Description
Are you a tech-savvy problem solver with MSP experience who can turn any client issue into a piece of cake? Do you thrive in a fast-paced environment and love making clients happy? If you answer yes to these questions, then we want you to join our team as our Support Engineer!


Aldridge is seeking a skilled and enthusiastic Support Engineer (Tier 2) to join our team. In this role, you would be responsible for some of our most dynamic customer issues. The successful candidate would assist with escalations from our Support Technicians by utilizing a broad range of IT experience. In this role you will need advanced understanding, knowledge, exposure, and troubleshooting ability of Networking, Server Administration, Application troubleshooting, and more.


Qualifications:


  • Ability to travel to client sites.
  • Professional IT Certifications such as MCSA or MCSE (Microsoft 365 & Azure), Cisco CCNA, CCNP, CCIE, or VMware VCP are ideal.
  • Advanced in-depth technical troubleshooting experience, recognizing and resolving issues in a wide range of IT environments. 
  • Strong proficiency in end-customer communication skills, including phone, remote, and in-person meetings, with an ability to successfully probe and address concerns. 
  • 3 - 5 years of successful Helpdesk/Desktop Support experience, including 1-2 years of tier 2 experience, preferably in MSP environment.


Accountabilities:


  • Provide critical incident management and be the interface between clients and technical teams within the company during outages and other major events
  • Diagnose and troubleshoot advanced technical issues, including but not limited to servers and cloud environments (such as Azure), network administration, application support, Active Directory management, etc. 
  • Communicate regularly with assigned clients to ensure service quality meets client expectations.
  • Prioritize and manage several open issues at one time
  • Document steps to achieve resolution and our knowledgebase


Benefits:


  • 4 weeks PTO per year, plus additional days for community service 
  • Company swag upon onboarding (backpack and branded shirts)
  • Hybrid work schedule
  • 401k matching
  • FREE SNACKS AND BEVERAGES!
  • Generous employer contribution for health benefits package
  • Competitive salary and incentive plan
  • Continuous training and avenues for professional development


EOE/M/F/D/V


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