Desktop Support Analyst Jobs

(Hybrid, 1-2 days in the Houston office per week on average)

Skyward Specialty is a property and casualty insurance holding company formed in 2007. Based in Houston, Texas, and with staff throughout the country, Skyward Specialty provides admitted and non-admitted solutions to retail and wholesale distributors, managing general agents and captive markets. We have built highly respected businesses in specialty lines including management professional liability, medical stop loss, surety, E&S property and liability, and large commercial property, as well as multi-line solutions for the energy, trucking and construction industries.

At Skyward Specialty, we approach this business differently. In fact, we’re different from most others in our industry in just about every way. We have the spirit of a start-up with the security of over $1.2 billion in Written Premium. We put immense brain power and energy into finding greater insights to uncover better opportunities for our clients, partners, and people. We think at a higher level, so they can succeed at a higher level.

We are committed to a Diverse Workforce

Skyward Specialty is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, nativity, neurodiversity, genetics, disability, age, or veteran status. For more information about us please visit www.skywardinsurance.com

We are seeking a highly skilled and motivated Desktop Support Analyst to join our small but dynamic IT team. As a Desktop Support Analyst, you will be responsible for providing frontline IT support to our employees nationwide. Your primary focus will be on resolving hardware and software issues, maintaining computer systems, and ensuring end-user satisfaction. You will collaborate with other team members to deliver exceptional technical support and contribute to the overall efficiency of our IT infrastructure.

Responsibilities

• Provide first-line technical support to end-users across the company's nationwide locations.
• Diagnose and resolve hardware and software issues, including desktops, laptops, printers, mobile devices, and other peripherals.
• Identify opportunities to improve processes, streamline support procedures, and enhance the end-user experience.
• Collaborate with team members and other IT departments to escalate and resolve complex technical problems.
• Assist in maintaining an accurate inventory of IT assets, including tracking and managing equipment allocations.
• Perform regular maintenance and updates on computer systems to ensure optimal performance and security.
• Proven experience as a Desktop Support Analyst or in a similar technical support role.
• Install, configure, and troubleshoot operating systems, productivity software, and business applications.
• Excellent problem-solving and analytical skills with a keen attention to detail.
• Self-motivated with the ability to work both independently and collaboratively in a fast-paced environment.
• Strong knowledge of Windows and macOS operating systems, hardware troubleshooting, and software installation/configuration.
• Respond to IT support tickets promptly and effectively, ensuring accurate documentation and timely resolution.
• Availability to occasionally travel to other company locations for on-site support.
• Provide training and guidance to end-users on the use of hardware, software, and IT systems.
• Familiarity with productivity software such as Microsoft Office Suite and collaboration tools like Microsoft Teams or Slack.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar qualifications are a plus.
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Exceptional customer service skills and the ability to communicate technical information to non-technical users effectively.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and experience troubleshooting network connectivity issues.
• Set up and deploy new workstations, ensuring they are properly configured and meet security standards.