It Support Assistant Jobs

Dial Loop Scape was founded with a vision to bridge gaps and foster meaningful connections in an increasingly interconnected world. We observed a need for a platform that goes beyond traditional communication channels, one that embraces innovation, simplicity, and inclusivity.

We are searching for a talented IT assistant to monitor, diagnose, and resolve technical issues associated with a range of hardware and software systems.

Duties:

• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed
• Generating sign ins for new hires during the onboarding process
• Answering employee questions regarding computer systems
• Changing configurations, settings and permissions to fix computer issues
• Resolving IT support requests from employees

Skills:

• Multitasking skills to assist multiple employees at once
• Demonstrated written communication skills to create useful support logs
• Time management skills to provide updates and fixes within a promised time frame
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• High-level knowledge of commonly used software, hardware and applications
• Analytical and problem-solving skills to troubleshoot and diagnose issues

Job:

Full time / On site

Pay range:

$41500 - $53600 yearly

Powered by JazzHR

T3PCfY6Xd9