It Applications Technology Manager (Utility)

This position is Remote. Candidates will be considered based on their qualifications and the candidate’s ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY,MT, US Territories, or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidate’s expense, provided the relocation can be completed within a timeframe that meets AEP’s staffing needs.
NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions.
Responsible for the strategic direction of a technology domain, services, or process within a broader strategy of a Business Unit (BU) customer or technology functional area. Promotes and applies Technology processes and solutions to meet the needs and align with the strategies of that BU customer or technology functional area.
Responsible for directly managing and developing technology staff, building and sustaining collaborative relationships with operating companies, BUs, and technology teams. Lead the teams to complete projects and/or services and perform all technology work activities via efficient processes and effective use of resources.
Responsibilities include decision making, risk assessment, task prioritization/assignment/tracking, project assignment, employee development, performance feedback, motivation, team building, communication, planning, resource allocation, cost control, problem/issue/conflict resolution, customer service, and client relations. Decisions are guided by policies, procedures and business plans; receives guidance and oversight from senior manager.
ESSENTIAL JOB FUNCTIONS are listed below:

• Lead a team of developers, project managers, architects & business analysts that manage technology applications used by AEP Distribution and Transmission.

• Build and foster strategic and effective business and/or technology peer relationships and represent the Technology organization when collaborating with operating companies and business unit leaders. Promote a winning culture that is actively engaged, mutually supportive and high-performance execution oriented. Provide safety leadership and compliance; enhance a strong safety culture.
• Develop diverse and inclusive teams (hiring, training, performance management, culture curation) that deliver world- class technology services with a focus on an efficient and intuitive customer experience. Provide training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities; ensure that all employees are well-trained, knowledgeable, enabled and focused on the success of the company.

• Proactively monitor end-to-end user experience including leveraging tools & processes that improve application stability & reliability. Drive automation practices that improve measurable productivity and quality

• Manage resources to provide safe and timely service restoration during storms and other outages.
• Ensure ongoing reliability of the technology infrastructure and business solutions. Complete audit, compliance, disaster recovery & security vulnerability requests.
• Provide financial leadership, including strategic forecasting and planning; establish and manage departmental O&M and capital budgets in coordination with the plans of the Technology organization.
• Provide corporate compliance leadership and accountability for NERC CIP, physical and cyber security, ethics, corporate policies, etc., without exception.
• Lead and/or direct business continuity planning and disaster recovery for the Technology organization as needed.

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BASIC QUALIFICATIONS

Education: Bachelor’s degree in computer science, engineering, business, or related technical field is required. An equivalent combination of education and related experience may be considered.
Experience: In addition to any experience required above, 8 or more years of technology experience; 4-6 years of direct supervision experience preferred.

Physical demand level is Sedentary

PREFERRED QUALIFICATIONS
Experience:

• 2-3 years leading technology applications project and support teams required.

• 3+ years of experience providing 24 x 7 support for applications technologies leveraging a team of employees and contractors, including offshore teams

• 3+ years of project/program leadership experience driving to on monitoring tools and processes that result in proactively resolve issues
• Experience working in a Utility or with Utility applications (Transmission or Distribution) is preferred, but not required.
• 3+ years working with Agile practices and policies