Applications Administrator Jobs

This position is not open to C2C or any form of visa sponsorship now or in the future.

Duration: 6-12 Mo with an opportunity to go permanent

Location: Remote EST

You will install, administer, and monitor a portfolio of over 100 software applications running on Windows or Linux servers. You will apply your technical skills to fine-tune application performance, maximize server uptime and minimize unplanned downtime. You will accomplish these objectives by performing the server-based technical and administrative tasks outlined in the CORE service categories (Environment Monitoring, Problem & Incident Management, and Environment Management). You will work with the Server Support team, Database Administrators, and Virtual Storage Administrators to define virtual server systems, Database servers, and virtual storage locations that meet the specifications of the application solutions. You will also be the liaison between internal technical teams, functional teams, end-users, and software vendors to plan implementations and upgrades, troubleshoot problems, and identify capacity needs. Several applications in the portfolio will require you to provide direct support to end users as defined in the CORE service category: Client-Side/Front-End. You will participate in Business Continuity (Disaster Recovery) events to help recover applications based on identified recovery time objectives. You will respond immediately to service availability interruptions when necessary and when you are on-call duty.

The value you’ll bring to the team:

• Manage Service Level Agreements for department and software vendors
• Review vendor release notes to recommend upgrades based on deprecated technology; be aware of known technical defects and expected vendor resolution timeline. Maintain application servers up to date (O/S and software versions)
• Process support requests created by end-users, other IT personnel, and automated alerting systems identifying failing components (O/S, Database, DNS, Network, Memory Usage/Leak, Storage Usage, Corrupted Files, Certificates, Print Server, Terminal Services, client config, etc.).
• You will respond immediately to service availability interruptions when on-call and when asked to assist as the Subject Matter Expert.
• Document application Support Plans identifying technical and non-technical teams and providing details of technical support required during planned and unplanned downtime and actions required by customers/users of the application. Document the Responsibility Assignment (RACI) Matrix for each application.
• Define key server components and services to monitor and their associated thresholds for warning and critical alerting.
• Facilitate data transfers between internal and external application systems to support critical clinical and business process flows.
• Manage project tasks coordinating dependencies, timelines, and milestones with vendors, AIT teams, and end-users. Escalate project issues and communicate project status with stakeholders and leadership.
• Capture and analyze system logs to help identify root causes and formulate corrective action plans through problem-resolution processes.
• Determine if application servers can meet current and future demand (capacity planning).
• Escalate issue resolution with other IT teams and vendors; inform management of negative impact on customers; execute incident management procedures; coordinate change enablement activities to implement corrective actions.
• Review the system configuration to ensure compliance with AIT standards and vendor-recommended specifications; create technical documentation for application systems.
• Follow the Business Continuity and the Information Security teams' standards and best practices to backup data, purge data, refresh non-prod environments, address security risk exceptions, and develop corrective action plans to help mitigate data breaches.
• Maintain non-Prod systems operational to facilitate testing of existing functionality; Implement software upgrades in non-Prod systems to facilitate testing of new functionality; facilitate replication of Prod issues to support testing of software patches.

KNOWLEDGE AND SKILLS REQUIRED:

• Correctly troubleshoot connections that use different transfer protocols (SFTP, SSH, FTP) to exchange data electronically, including the standard ports used by them
• Proven understanding of operating systems and concepts.
• Ability to write clear and concise technical documentation for systems and applications including Standard Operating Procedures, Work Instructions, and Knowledge Base documents to be used by IT support personnel when troubleshooting tickets or implementing application systems.
• Familiarity with Information Security vulnerability detection scanning and patching practices, antivirus software, data encryption methods, and firewall rules
• Knowledge of file system administration on application servers
• Scripting or basic programming skills to solve technical problems and automate tasks
• NAT, VPN), Network layers, TCP/IP model, and protocols (UDP, HTTP, DNS, etc.)
• Respond immediately to service availability interruptions when participating in the on-call coverage rotation schedule, when assigned incident tickets, and when consulted as the Subject Matter Expert.
• Writes SQL queries to analyze system logs and application data when troubleshooting problems
• Demonstrate understanding of different transportation and presentation layer protocols such as TCP/IP, UDP, and ICA as well as IP addressing, subnets, and how to perform network captures
• Understand networking concepts and terminology (connections, packets, ports, firewalls,
• Basic understanding of HL7 interfaces