It Operations Engineer (Remote)

Does working for a community that relies on collaboration and continuous improvement interest you? Are you a strong diagnostician and resolution specialist? If so, our IT Operations team here at Discogs is looking for you!

Location

This is a remote position. Open to candidates located in OR, WA, CA, CO, ID, AZ, TX, IL

Who We Are

Discogs is the largest crowd-sourced, community-driven database of recorded music information in the world. Every day, millions of people use the Discogs Marketplace to connect, learn about music, and buy and sell vinyl records, CDs, and cassettes. As Discogs continues to grow, we are looking for bright, dedicated, creative, and highly motivated people to help us realize our mission to serve the music fan in everyone. We are relatively small, so individual contributions can have a large impact. High value is placed on quality, critical thinking, and continuous improvement. Our teams work collaboratively but are distributed geographically and open-source tools are important to who we are and how we work. We value the experiences and skills each team member contributes to helping us serve our music community.

Who We’re Looking For

The IT Operations Engineer will support several aspects of day to day operations at Discogs. The position provides administration of our workstation fleet in partnership with our helpdesk MSP. Other areas of responsibility include user training, and maintenance of our company GSuite account. The IT Operations Engineer will work with the Senior Engineering Manager, Shared Services on the information security process at Discogs as well as data privacy.

What You’ll Accomplish

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Other duties as assigned
• Documenting any security breaches and assessing their damage
• Collaborating with Engineering Management and team to improve security
• Assist in administering cloud hosted JAMF Pro
• Aid in identifying vulnerabilities to our workstation fleet
• Information Security Responsibilities
• Provide Mac workstation support
• Conduct internal user training
• SupportHelp oversee workstation procurement
• Administer company Google GSuite account and related services
• Monitoring fleet usage to ensure compliance with security policies
• Best practices for information security
• Help manage relationships with various vendors and helpdesk MSP
• Automate security updates and package installations
• Keeping up to date with developments in IT security standards and threats
• Manage processes for onboarding/offboarding users
• Respond to support tickets on various departmental IT subjects
• Maintain a centralized password management system

Requirements

What You’ll Contribute

Minimum Experience And Education

• Email configuration and flow
• Familiarity and some proficiency with BASH/Python/etc. scripting
• Possess knowledge of the functions, operation, and mission of the business
• JAMF administration
• Automation:
• Helpdesk
• Experience with Information Security duties.
• Experience working with CI/CD and gitops workflows
• Ability to establish, monitor, measure, and report on performance data that includes financial and activity reports, goal achievement, and overall effectiveness of your specialization
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• 3+ years related work experience
• Ability to write reports, business correspondence, and procedure manuals.
• Mac OS administration

Benefits

What We Provide

• Annual professional and personal development allowance
• Monthly wellness allowance
• 401(k) with employer match
• 100% company-paid medical and dental insurance benefits for you and your dependents
• Work from home office set-up and expense allowances
• Flexible work location opportunities
• 4 weeks paid vacation, increasing based on tenure
• Starting Base Salary - $75,000 - $84,000
• 8 weeks paid parental leave, including for adoption
• 18 weeks paid leave for birth moms
• Employer matching toward charitable contributions
• Competitive compensation: salary, plus performance-related bonus program

What We Believe In

Discogs’ mission is to serve the music fan in everyone. We represent a diverse and inclusive community, and we are committed to serving our community with innovative and creative solutions. We know that innovation happens best when varying perspectives are embraced and integrated. Our global team reflects our global community.

Discogs is an Equal Opportunity Employer.

Applicants needing accommodation to apply should contact us at 503-597-6340

If you apply for this role, you will be required to upload a resume, cover letter, and fill out a few questions regarding your application. Once submitted, our hiring team will review your application and contact you if you are selected for an interview. Whether you are successful or not, we will store your application and data in our system for a maximum period of one year from the application date in case another role becomes available that you are suitable for. If you have any questions or concerns about us storing this data and/or the period of time, please contact us at [email protected] and we will respond to you within 30 days.