Global Client Manager, Noram

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

The North America (NA) Client Manager will be focused on driving client satisfaction, ensuring initiatives are delivered as well as maintaining and developing the client relationship as well as identifying and delivering new opportunities,. This role requires a strong knowledge of the travel industry and understands GBT’s products and solutions as well as a strong operational background. This role will be dedicated to the customer and part of the global team that will work closely with Traveler Care in supporting the customer.

The Client Manager role is to grow and increase the non-transactional revenue through a combination of exceptional relationship management and consultative sales skills and develop a sophisticated ability to synthesize client needs and identify innovative solutions.

The NA Client Manager will also be responsible for:

• Maintain and share industry knowledge with client, especially key themes such as sustainable travel, responsible travel and NDC
• Develop creative pricing strategies and contributing to ongoing client P&L management.
• Ensure service delivery is as per contract, through KPI and SLA measurement
• Maintain and increase client web of influence
• Increasing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to add value to our clients.
• Develop client innovation forums, including agenda ideas and content, guest speakers, panelists, and facilitators specific to driving premium revenue.
• Developing an in-depth understanding of key business drivers, organizational culture, and the competitive position of the client.
• React to changing client needs and be prepared to flex to new projects
• Lead business planning, quarterly and annual reviews
• Proactively recognize risks, identify an action plan and coordinate mitigation actions with Traveler Care leaders
• Lead internal and external communications with regards to GBT specific projects such as change to client facing or back-office IT system changes.

Qualifications:

• Must be able to travel 25% of the time
• Keen ability to communicate GBT’s value proposition up to and including the “C Suite”.
• Demonstrated ability to create strategic vision, build action plans, set goals.
• A sophisticated range of communication and presentation skills to present complex ideas in a simple and compelling way to a wide variety of audiences.
• Must have 3+ years of account/client management, DAR, sales, or consulting experience required.
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to optimally navigate through client organizations.
• Excel, Word and PowerPoint skills required.
• Proven innovative problem-solving abilities and decision-making skills required, in addition to project management, prioritization, and planning skills.
• Excellent communication skills, both oral and written
• Previous global service delivery /account implementations experience a plus.
• Strong financial skill and analytical mentality required to demonstrate the key drivers of profitability.
• Shown ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
• Previous experience with global clients with $100M in travel spend preferred.

Location

United States - Virtual Location

The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only). An eligible employee can only participate in one of these plans during an eligible period. This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

GBT 2023 Benefits-at-a-Glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!