Client General Manager Jobs

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Client General Manager (CGM) – GBT Partner Solutions (GPS)

The Manager, GBT Partner Solutions (GPS), is a strategic leader at American Express Global Business Travel. GPS is part of our Global Business Partners (GBP) team. This person is responsible for owning and managing our GPS client relationship(s) for a portfolio of accounts. The Manager, GPS is an innovative leader, strategic problem solver with a focus on driving value, partnership optimization and building positive relationships.

Responsibilities:

Manage Client Relationship

• Develop positive relationships with the client teams
• Partner with GBP to drive supplier value to clients
• Global point person for all client items
• Navigate within GBT to drive value to the client
• Employ a consultative approach in driving partnership value for the client and GBT
• Works closely with the Director of Global Operations to resolve operations issues and opportunities

Implement Strategic Initiatives

• Differentiating and reinforcing GPS’s value on a consistent basis through a comprehensive understanding of the industry and the market, synthesizing competitive intelligence to understand future implications for clients, and proactively communicating trends, innovations, and standard processes to internal partners and leadership.
• Supporting the improvement of the GPS value proposition to the client - via consultation, technology road mapping, and content and revenue optimization.

Client Retention

• Deliver differentiated value to the client which leads to client happiness, revenue growth, increased GBT technology adoption and retention

Client Strategic Guidance and Business Planning

• Stay close to industry developments and client/industry technologies in order to advance GBT technology penetration and optimize GBT revenues
• Responsible for client strategy & program initiatives.
• Collaborates with client to develop and coordinate both long-term and short-term business and/or project plans and pivotal initiatives.
• Positively influencing the key client decision makers through effective communication and strategic guidance.
• Proactively recognize risks to the partnership, identify an action plan, and proactively coordinate mitigating actions with other GBT internal partners

P&L Management

• Availability to Travel (up to 35%) is needed in this role.
• Lead annual/quarterly global business reviews

Requirements:

• Strong business and financial competence and the proven track record to get results and achieve targets are required.
• Strategic account planning experience
• Experience in uncovering opportunities to drive value, revenues and client happiness
• Adept at learning new technology
• Strong negotiation skills required, including the ability to handle objections and achieve mutually beneficial solutions.
• Strong influencing and consultative skills and initiative management ability
• Demonstrated ability to deliver a data-driven, analytical approach to the client in a consultative manner as the SME.
• Location: US or Canada (Virtual)
• Ability to identify business opportunities and take proactive approach
• Proven executive level presentation skills
• 5-10 year’s global account/client management – travel proven experience
• Organized, principled and adaptable approach
• Extensive customer/client facing experience globally

Location

United States - Virtual Location

The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only). An eligible employee can only participate in one of these plans during an eligible period. This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

GBT 2023 Benefits-at-a-Glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!