Director, Global Client Group

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American Express Global Business Travel is dedicated to helping its clients realize the greatest possible value from their investment in travel through increased cost savings, outstanding customer service and greater spend control. For small businesses, medium-sized enterprises and multinational corporations, American Express Global Business Travel provides a combination of industry-leading booking technology, travel management consulting expertise, strategic sourcing and supplier negotiation support and customer service available around the world, around the clock, online and offline.
With over 150 years of innovation behind us, our future could not look more promising.
We're growing faster than ever and introducing new solutions, services, and strategies to bring greater value to our business customers. Their success expands our success, so we put heart and soul into helping them achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.
The Role:
The Director, of Client Management is an innovative leader at American Express Global Business Travel, responsible for leading a team of Global Client Managers in retaining and driving incremental revenue within a portfolio of diverse client relationships. The primary focus of the Director is to lead, develop and retain a highly-focused, motivated team of direct reports, while providing strategic direction to retain, grow and ensure profitability across a diverse group of clients. To drive innovative, revenue-focused solutions, the Client Management Director will be responsible for:

• Directing the execution of revenue growth strategies to drive incremental revenue through a combination of increased transactions, premium product revenue, advisory consulting, supplier relations initiatives and meetings management.
• Leading business planning, C-Level executive reviews, quarterly and annual reviews, pricing strategies, and business negotiations on rebids for strategic accounts.
• Drive strategies crafted to increase revenue and drive customer behavior at a scalable level. Work with leaders to implement new strategies and build ways to grow the business.
• Developing a motivated, highly focused, inspired, and engaged Client Management team, with high will to retain and grow their client portfolio. The Client Manager Director creates a culture to motivate, empower and retain talent, while encouraging, developing, and mentoring the team to achieve positive employee engagement results.
• Communicating and leading the overall client strategy, providing clarity and focus for the team, securing team agreement and support for strategic plans and new insights early on, and continually measuring performance against targets. Translates their in-depth understanding of the industry and market conditions into effective tactics that drive growth and client/team engagement.
• Developing client innovation forums, and supports agenda ideas and content, guest speakers, panelists, and facilitators specific to driving premium revenue.   
• Possessing an in-depth understanding of key business drivers, organizational culture and the strong position of the portfolio, understanding broad issues and the competitive landscape when driving sales strategies.
• Researching the marketplace and competitor products and services to highlight the value that distinguishes GBT products, and specifically uses MI, benchmarking, and technology as critical value drivers.
• Building, maintaining, and expanding relationships with internal business partners across the B2B organization, using key partnerships within Client Services and Advisory Services, to drive growth and the implementation of innovative, value-add account solutions.

Qualifications:

• Knowledge of American Express GBT products/services and their distinct value is preferred.
• Strong presence and communication abilities in front of clients
• Shown success in consultative selling is required, in addition to demonstrated success increasing client revenue and profitability.
• Demonstrated ability to build a high performing, highly motivated team, and to establish a strategic vision, develop action plans, and set goals.
• Experienced in leading, coaching and developing a virtual team, capable of generating the daring growth required from the business.
• Demonstrated ability to understand broad issues and competitive landscape, identify opportunities to capitalize on market conditions, and execute strategy to dramatically increase market penetration and business growth oriented results.
• Previous experience leading large Global clients is preferred.
• Proven innovative problem-solving abilities and decision making skills required, in addition to prioritization, and planning skills.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
• Must possess acute business and financial savvy, along with the ability to get results and achieve targets, in order to effectively communicate the GBT value proposition and leverage key drivers of profitability.
• BA preferred with 7-10 years’ account / client management, sales, consulting, or procurement leadership experience required.
• Advanced software skills (MS Office) required.

Location
United States - Virtual Location
The US national annual base salary range for this position is from $100,000 to $200,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance and is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.

• Get mental and emotional health support for you and your immediate family through one-on-one professional counseling sessions, on-demand webinars, and crisis support.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition reimbursement, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!