Front Desk Hospitality Agent - Remote | Wfh

Imagine a hospitality experience like no other, where technology meets comfort and innovation meets inspiration. Since our inception in 2014, we've been on a mission to transform the way people experience travel and stay. We're a global force, spanning 40+ cities in 10 countries across three continents, offering a diverse range of accommodations – from cozy rooms to spacious suites and apartments. With our cutting-edge app, we empower guests with seamless self-service features and round-the-clock support, all at the tap of a button. Welcome to a world of better stays, where every detail is designed to make your journey exceptional.
Your Journey As a Front Desk Hospitality Agent
At the heart of Sonder's mission are our Front Desk Hospitality Agents. We embody the spirit of 'Extend Hospitality to All,' welcoming guests with open arms and solving challenges creatively. If you thrive on interactions, teamwork, and the satisfaction of turning moments into memories, this role is tailor-made for you. You're the detail-driven dynamo who enjoys making connections, supporting colleagues, and fulfilling guest wishes throughout the day. If you're ready to embrace a fast-paced environment that revolves around delivering unforgettable guest experiences, we're excited to invite you on this journey!
Unleash Your Potential At Sonder
As a Front Desk Hospitality Agent, you will:
Be the Beacon of Sonder: Leave a lasting impression on guests, partners, and fellow team members, setting the stage for an incredible stay.
Tech Whisperer: Guide guests through our tech-rich experience, ensuring they unlock the full potential of their stay.
Master of Communication: Seamlessly handle guest inquiries via calls, SMS, and live chats, offering instant support from the Front Desk.
Hospitality Guru: Elevate every interaction with top-tier hospitality, professionalism, and a can-do attitude, turning challenges into opportunities.
Administrative Extraordinaire: Assist in keeping operations smooth by helping with administrative tasks and maintenance checks.
Backstage Support: Flexibility is your middle name – assist the Hospitality Agent team with audits, inventory checks, and minor tech and maintenance matters.
Organizational Wizard: Maintain the tidiness and functionality of guest and staff spaces, ensuring a seamless experience for all.
Market Maven: Support various Sonder properties within the local market, adding diversity and excitement to your role.
Traits We Admire
People-Person: You thrive on personal and digital interactions, adding a touch of warmth to every conversation.
Hospitality Maven: Your background in hotels, restaurants, or customer-facing roles makes you a natural host.
Problem Solver: Challenges are your playground; you're driven by finding solutions that delight our guests.
Tech Aficionado: Comfortable with digital tools, you effortlessly switch between applications to offer top-notch support.
Details Rule: Precision is your forte, making sure every task is executed flawlessly.
Energized by Change: A fast-paced startup environment is where you thrive, embracing the dynamic nature of the role.
Team Player and Independent: Collaboration is key, but you also excel when working autonomously.
Time Traveler: You're open to flexible schedules, including evenings, weekends, and holidays.
Strength & Stamina: Lifting and walking are no challenge for you, ensuring you're always ready to assist.
Multilingual Marvel: Speaking languages beyond English? That's a fantastic bonus!
Join Our Voyage
Smartphone Navigator: You'll need a reliable smartphone for work, and we'll reimburse the expenses.
Traveler at Heart: Reliable transportation and a willingness to move between properties daily are part of the adventure.
Compensation: Earn between $16.24 to $20 USD per hour.
Perks Beyond Measure
Competitive compensation
Generous stock plan
Medical, dental, and vision insurance (where applicable)
Flexible vacation policy
Annual credits and discounts for unforgettable Sonders stays
A visionary company culture, dynamic workspace, and a team of driven, friendly colleagues!
Workplace flexibility for remote roles
Celebrate Diversity
We believe in the power of diversity. At Sonder, we're all about inclusivity and do not discriminate based on race, religion, gender, age, or any other protected class. Join us in creating a welcoming environment for everyone.
Become part of a hospitality revolution that's changing the way we experience travel. Your adventure starts here. Apply today!
Employment Type: Full-Time
Salary: $ 16.00 20.00 Per Hour