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Front Desk Agent - Homewood Suites
Company | Indus Hospitality Group |
Address | Victor, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-10-12 |
Posted at | 7 months ago |
Victor, NY (http://maps.google.com/maps?q=575+Fishers+Station+Dr+Victor+NY+USA+14564)
- Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
- Handle guest mail and messages.
- Provide guests with directions and information regarding the local area.
- Provide safe transportation to all guests using the hotel shuttle vehicle (hotels with shuttle only).
- Greet, register, and assign rooms to guests.
- Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
- Block rooms.
- Make and confirm reservations.
- Answer telephone.
- Maintain market stock and coffee area as needed.
- Program wake-up calls.
- Perform check-out services.
- Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
- Maintain continental breakfast, including closing and cleaning of area.
- Open and close shifts making cash drops as necessary.
- Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
- Perform laundry duties as needed
- Monitor room availability.
- Schedule shuttle runs for guests (hotels with shuttle only).
- Apply feedback to improve performance; Monitor own work to ensure quality. Strive to continuously build knowledge and skills.
- Follow instructions, respond to management direction; Take responsibility for own actions; Complete tasks correctly and on time or notify appropriate person with an alternate plan.
- Follow policies and procedures; Use time efficiently. Conserve organizational resources; Generate suggestions for improving work. Demonstrate accuracy, thoroughness and attention to detail.
- Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance.
- Identify and resolve problems in a timely manner; Develop alternative solutions; Use reason even when dealing with emotional topics.
- Treat people with respect; Approach others in a tactful manner; Follow through on commitments; Work with integrity and ethics; Uphold organizational values.
- Able to work alone or with others.
- Contribute to building a positive team spirit; ask for and offer help when needed.
- Speak clearly and persuasively in positive or negative situations; get clarification; Respond well to questions; Participate in meetings.
- Active problem solver by listening to guests and providing service that exceeds expectations.
- Be at work consistently and on time; Arrive at meetings on time.
- Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
- Able to read and interpret written information.
- Display willingness to make decisions; Understand business implications of decisions; Include appropriate people in decision-making process.
- Able to deal with frequent change, delays, or unexpected events.
- Maintain confidentiality; Listen to others without interrupting; Keep emotions under control. React well under pressure.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- This job has no supervisory responsibilities.
- Communicate, converse, discern, convey, discuss
- The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation:
- Detect, operate, adjust, attach, position, set up, handle, tend to, activate, apply, use, modify, input, write, compile, retrieve, make, create, collect, inspect, prepare, service
- Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess
- Move about or to, position self
- Ascend, descend, work at heights, traverse
- Move, transport, put, install, remove, replace, position, place, transfer
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