Front Desk Agent Jobs

Do you have a passion for customer service? Tioga Downs is looking for a Front Desk Agent to provide top-notch customer service for our Hotel guests.

Benefits Include

Daycare services for employees only

Daycare open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)

Generous 401K plan

Medical, Dental, Vision and Life Insurance available for full time employees

Paid Time Off, Sick Time and Holiday Pay

JOB DESCRIPTION SUMMARY: Responsible for attending to the needs of the guests, especially during check in and check out of the hotel. Providing accurate information to guest about the hotel policies, services and amenities, ensuring guest service and satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following

• Operates Hotel switchboard and/or PBX.
• Making necessary corrections to guest accounts.
• Listening for and responding to guest complaints.
• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
• Posting charges to guest accounts, processing payments from guests.
• Informing housekeeping department about room status/availability.
• Providing information to guests about hotel policies, services and amenities.
• Ensures a maximum level of service and satisfaction is achieved and maintained.
• Selling rooms to “walk-in” customers.
• Entering/changing reservation information on the computer system.

EDUCATION And/or EXPERIENCE

High School diploma or GED required. Prior guest relations experience preferred.

Work Environment

The noise level in the work environment is usually moderate.