Director Of Services And Sales

Seeking: Full Time, Director of Services and Sales

• Hours 8am-5pm or 8:30am-5:30pm
• Located in Tamarac, FL. This position is onsite.
• No travel
• Work life balance

The ideal candidate will have done the following:

• Portfolio management
• Demonstrated proficiency in sales planning, sales process, competitive analysis, service best practices, and business development
• Product Management background
• Managed a customer service department.
• Dynamic, customer focused leader who has experience managing sales and service in a distribution-based business
• Bachelor’s degree in business administration, Sales, Operations, or a related field.
• Strong interpersonal and presentation skills; Excellent written and verbal communication; Exceptional follow-up skills
• Oversees and managed strategic accounts.
• Oversees a book of business around 120M.
• Exp with hard goods (not a solutions-based business)
• Managed account managers
• Prior Experience with SAP and Salesforce a Plus
• Proficient User of Microsoft Office’s suite of products (Excel, Word, PowerPoint, Visio, etc.)
• Ability to organize and prioritize multiple tasks and projects in a fast-paced growing business

**We are NOT looking for a heavy outside sales (hunter type) – NOT at all what we need!**

Responsibilities:

• Produces reports to management, peers, and subordinates regarding all KPIs and overall service quality as required. Analyzes results and develops corrective actions to areas where performance is lacking, spotlights performing areas and personnel, and rewards for areas of overperformance
• Primary communicator throughout the organization of customer service-related and Parts sales issues; works with all areas to resolve issues and concerns. Anticipates problems, devises solutions, and collaborates with necessary stakeholders to execute any required corrective actions
• Collaborate with peers across the organization to ensure Parts sales/service performance and offerings are working in tandem with other sales and servicing efforts.
• Acts as the subject matter expert on all customer service and sales policies and procedures. Develops a thorough understanding of operational procedures that intersect in all areas concerning the manufacture and delivery of customer orders
• Manage all daily functions within Sonny’s Sales and Service functions. This includes all staffing, reporting, customer service, sales, and business development
• Accountable to adhering to budget limitations and holding staff accountable to same
• Optimize the customer experience through each sales channel (traditional, e-commerce, and P2P applications) to ensure Sonny’s is providing an easy, intuitive, and friendly shopping experience (order intake – order management – delivery) for Sonny’s Parts clients
• Contribute to Sonny’s Parts business plan - focused on division growth and expansion (sales growth, product line growth, distribution network growth), the enhancement of core service offerings, and continued improvement in operational execution.
• Assesses staff abilities, determines training needs, and selects appropriate training programs.
• Other duties as assigned
• Chief customer advocate for Sonny’s Parts clients – directly developing and maintaining relationships, resolving escalated issues, and driving customer-centric solutions throughout the division’s operations
• Lead the team by example – instilling sales and service best practices – coaching and developing the team to strengthen capabilities and working with them to adapt to the changing needs of the business

Salary: $120-141K annually + 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

Candidates will be required to complete a background check and drug screen before beginning work.