Director Of Operations - Embassy Suites Denver Downtown

The Embassy Suites by Hilton Denver Downtown and Convention Center

Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality!

Un-conventional (Location and Look)

Approachable (Upscale Unexpected Service)

Down to Earth (LEED and ELP Certified for sustainability efforts)

Truly Colorado (Our Vibe)

This Embassy Suites by Hilton is a gateway to Denver's lively downtown scene. Boasting a contemporary convention venue, our Silver LEED™-certified hotel is within walking distance of the best attractions in the downtown area.

The team at the Embassy Suites by Hilton Denver Downtown looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team!

Submit your resume and application today!

Employee Benefits

• Discounted On-Site Downtown Parking
• Complimentary Employee Meals
• Discounted RTDEcoPass
• Medical, Dental, & Vision Insurance
• 401(k) with Employer Matching
• Hotel Discounts (Both Hilton & Sage Portfolio)

Sage Values & Culture At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Plan and manage two major functions of the hotel (e.g. the food & beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.

• Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Execute and promote an accident prevention program to minimize liabilities and related expenses.
• Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel quests, staff and company asset.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
• Assume the responsibilities of the General Manager in his/her absence.
• Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations.
• Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.

Education/Formal Training

A four-year college degree or equivalent education/experience

Experience

Five to ten years of employment in a related position with this company or other organizations

Knowledge/Skills

• Must have excellent speech and written skills in order to communicate with managers, guests and employees.
• Must have excellent literacy skills necessary for reports, policies and procedures. Must have vision ability in order to visually inspect hotel.
• Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
• Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
• Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
• Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
• Requires advanced knowledge of the hospitality and business management fields.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Climbing approximately 20-30 steps 10% of the week.
• Must have mobility to walk through the front and the back of the hotel.
• Physically able to regularly inspect all areas of interior and exterior of facility.
• Must have vision ability in order to visually inspect hotel.

Environment

General office and hotel environment