In-Room Dining Attendant - Embassy Suites Denver Downtown

The Embassy Suites by Hilton Denver Downtown and Convention Center

Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality!

This Embassy Suites by Hilton is a gateway to Denver's lively downtown scene. Boasting a contemporary convention venue, our Silver LEED™-certified hotel is within walking distance of the best attractions in the downtown area.

The team at the Embassy Suites by Hilton Denver Downtown looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team!

Submit your resume and application today!

Employee Benefits

• Discounted On-Site Downtown Parking
• 401(k) with Employer Matching
• Hotel Discounts (Both Hilton & Sage Portfolio)

Sage Values & Culture At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Responsible for set-up, delivery, and retrieval of food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards and profit maximization.

• Set-up and deliver all VIP amenities.
• Report all communications to immediate shift supervisor.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Complete all shift sidework as outlined in the hotel's operating policies and procedures.
• Perform all cash handling responsibilities in accordance with company policies and procedures.
• Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
• Service all hospitality suites in accordance with BEO and established policy and procedures.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.

Education/Formal Training

High school education or equivalent.

Experience

Previous experience in similar position of 3 months or longer.

Knowledge/Skills

• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Must know standard cash-handling procedures.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must be fluent in oral and written English.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
• Must have excellent vision to see that product is prepared appropriately.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Continuous standing -during preparation, during service hours or during expediting.

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.

• Hotel Discounts (Both Hilton & Sage Portfolio)
• Sage Saving Spot
• 401(k) with Employer Matching
• Employee Assistance Program
• Free On-Site Parking
• Opportunities for Career Growth and Development
• Sage Restaurant Concepts 25% Discount
• Medical, dental, & vision insurance
• Complimentary Employee Meals
• Paid time off for vacation, sick time, and holidays
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Employee Recognition Events/Prizes