Front Desk Supervisor - Embassy Suites Denver Downtown

The Embassy Suites by Hilton Denver Downtown and Convention Center

Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality!

Un-conventional (Location and Look)

Approachable (Upscale Unexpected Service)

Down to Earth (LEED and ELP Certified for sustainability efforts)

Truly Colorado (Our Vibe)

This Embassy Suites by Hilton is a gateway to Denver's lively downtown scene. Boasting a contemporary convention venue, our Silver LEED™-certified hotel is within walking distance of the best attractions in the downtown area.

The team at the Embassy Suites by Hilton Denver Downtown looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team!

Submit your resume and application today!

Rooms – This adventure gives you the ability to test your hospitality skills in a fast paced environment and see how much of an impact you have on the overall hotel operation.

Employee Benefits

• Medical, Dental, & Vision Insurance for FTYR employees
• Hotel Discounts (Both Hilton & Sage Portfolio)
• 401(k) with Employer Matching
• Discounted On-Site Downtown Parking

Sage Values & Culture At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Performs other duties as assigned, requested or deemed necessary by management.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
• Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

Education/Formal Training

High school education or equivalent experience.

Experience

1 or more full years employment experience in a related position with this company or other organization(s).

Knowledge/Skills

• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Requires understanding of all hotel front office procedures.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
• Ability to communicate information and hotel services to management and guests. Second language may be required.
• Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
• Requires supervision/management skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
• No climbing required. No driving required.
• Continuous standing 90% of time -communicating with guests.
• Ability to read written communiqués, analyzing reports and seeing monochrome computer screen.
• Continuous standing -80% of shift.
• Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
• Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
• Ability to communicate in person and on telephone frequently.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

▪ Medical, dental, & vision insurance

▪ Health savings and flexible spending accounts

▪ Basic Life and AD&D insurance

▪ Paid time off for vacation, sick time, and holidays

▪ Eligible to participate in the Company’s 401(k) program with employer matching

▪ Employee Assistance Program

▪ Tuition Reimbursement

▪ Great discounts on Hotels, Restaurants, and much more.