General Manager, Limelight Denver

Company Description

Limelight Hotels are contemporary properties set in the heart of authentic mountain and urban communities owned and operated by Aspen Hospitality. The current portfolio includes Limelight Aspen, Limelight Snowmass, Limelight Denver in Colorado; and the Limelight Ketchum near Sun Valley in Idaho. Two additional Limelight Hotels in Mammoth, California, and Boulder, Colorado, are slated to open in 2025. All Limelight properties are designed around the communities and activities where they are located. Learn more at www.limelighthotels.com

The position functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Aspen Hospitality and property ownership.

Pay range is between $145,000 - $185,000. All salaried manager positions are eligible for a management incentive plan.

Essential Job Functions

• Evaluates the success of property business strategies to inform future business plan enhancements
• Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement;
• Uses business information to identify indicators of product and service successes and opportunities for improvement
• Implements new ideas and takes calculated risks to improve guest satisfaction and profitability
• Creates succession plans for future job openings; actively supports the staffing process; verifies effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
• Holds property leadership team accountable for successful delivery of business plans
• Serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property;
• Works closely with Sales and Marketing team to develop revenue-generating strategies for property;
• Verifies that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals
• Utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery
• Identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies
• Controls labor and capital expenses
• Works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed
• Builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines
• Coaches Executive Committee by providing specific feedback and holds them accountable for performance
• Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction;
• Explores new business opportunities and develops business plans designed to maximize property customer satisfaction, profitability, and market share
• Identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team
• Continually verifies that business plans and actions have a positive impact on property performance.
• Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property
• Verifies that property business plans and employees are aligned with brand business strategies
• Inspires and motivates team to achieve operational excellence
• Reviews business-related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction
• Creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations
• Emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations
• Communicates a clear and consistent message regarding property and brand goals to employees, property leadership team, and owners;
• Executes business plans designed to maximize property customer satisfaction, profitability, and market share
• Verifies that property operates within budgetary guidelines, and achieves profit margin goals
• Stays current with industry trends and monitors strengths and weakness of competition
• Establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers
• Analyzes business information to proactively address changing market conditions

Qualifications

• A strategic leader with the discipline and persistence to support a strong, energized team environment based on trust and invitation of diverse viewpoints.
• Working knowledge of computers including MS Office (Word, Excel, Outlook, Access).
• Sound technical skills, analytical ability, good judgment, and strong operational focus.
• A leader who manages with business intelligence, is data-driven and balanced with practical and reality-based experience.
• A demonstrated track record of effective execution, including revenue growth and profit enhancement through efficient and streamlined operations.
• Executive presence and ability maintain calm demeanor in high-stress environments
• Ability to train, develop and manage high-performing executive teams
• Bachelor’s degree in Business Administration, Hotel and Restaurant Management or related degree or equivalent additional experience in the hotel industry
• A deep commitment to shared leadership and to a collaborative and transparent approach in the management of the organization.
• An experienced leader with extensive hotel industry experience, with proven success in P&L management in a senior leadership role at the resort/property level.
• Experience leading properties with a residential component
• An innovative, visionary leader who has the personality, self-awareness, commitment to diversity, and ability to communicate in writing and verbally with people from various social and economic backgrounds in a clear, concise and confident manner across a broad range of audiences.
• Excellent organizational and problem-solving skills with the ability to handle multiple complex tasks in parallel.
• An effective leader with the breadth of capabilities to lead both internal operational work and external relationships and business development.
• 7+ years of hotel management experience

Additional Information

Work Environment

While performing the duties of this job, the employee is working in a standard office and hotel environment

Physical Demands

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk; use hands to finger, handle, or feel and reach with hands and arms.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here