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Customer Success Program Director Jobs

Operations Program Manager, Customer Success
By Square At San Francisco, CA, United States
5+ years of project or program management work experience
Ensure our organizational key performance indicators (KPIs) are being measured and met through each program you manage
The ability to manage multiple projects simultaneously, often with competing resources
Experience launching products is a plus
Experience with Jira is a plus
Paid Life insurance, AD&D, and disability benefits
Director, Customer Success - Amer
By Ivalua At New York, NY, United States
High impact leadership skills, including setting a clear vision and strategy, motivating, and coaching others, driving urgency and results.
Supply Chain experience implementing and measuring operational metrics, leveraging data to identify customer value realization, retention risk and expansion potential.
You have 15+ years of relevant work experience in B2B SaaS customer success, account
Skills You Need To Succeed
Build strong relationships with our global customers to enable the appropriate level conversations to identify objectively the core issues.
Develop and leverage a data-driven system of insight and action (dashboard) to communicate and to make decisions.
Customer Success Program Manager
By Amwell At Boston, MA, United States
Excellent project management skills, with demonstrated excellence in leading programs from conception to execution
Implement processes to enable the scaled management of support ticket escalations for the digital customer base.
Help them to maximize the benefits of their Amwell product portfolio
Develop scalable solutions to manage basic platform configurations, updates, customer reporting needs and implement processes across the digital customer base.
8+ years of relevant experience in customer success or customer marketing in a SaaS environment
1+ year proven experience building a scalable Digital CSM program
Director, Customer Success Jobs
By Trayt.Health At Palo Alto, CA, United States
Exceptional leadership and team management skills, with the ability to inspire and motivate a high-performing team
Proactively identify and address customer issues, working closely with internal teams to resolve challenges and improve the customer experience
Understand the healthcare system and have experience working and supporting clinical providers as clients
Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and external clients
Experience in the behavioral or mental health category
Build strong relationships with key stakeholders within client organizations, understanding their business needs and challenges to drive value and success
Program Manager, Customer Success
By brightwheel At United States
Exceptional stakeholder and project management skills, effectively influencing and managing expectations with Senior Management and cross-functional teams
Strong analytical and reporting skills, with a demonstrated ability to transform data into actionable insights
Metrics-driven and results-oriented, constantly striving to exceed targets and deliver exceptional customer experiences
Outstanding verbal and written communication skills, with the ability to influence business decisions
Proficient in Microsoft Excel/Google Sheets, Salesforce, and data visualization tools (e.g., Tableau) - experience preferred
Deeply embed yourself in customer-facing teams to become an expert in their current workflows, tooling, automation, and data collection
Director, Customer Success (Northeast) - Remote
By Persado At United States
Very comfortable in managing up, and representing your point of view to senior management in reviews and strategy sessions.
Strong emphasis on career development and mobility, continuous feedback loops and performance management
Experience in establishing and growing senior-level client relationships (CMO, CEO, SVP, etc.), being seen as a trusted advisor.
Experience working on client proposals; you are also a natural storyteller.
Persado’s hybrid working model empowers both remote and in-office work equitably!
Drive consistent engagement with Persado users, key champions, and executive sponsors of Persado within customer organizations.
Senior Program Manager, Customer Success Emerging Programs
By MongoDB At Boston, MA, United States
Proven program management skills, including the ability to lead the development, documentation, and execution of large-scale emerging programs
A comprehensive understanding of the Sales cycle and direct experience in Sales strategy and program management
Experience developing large-scale transformational programs including objectives and key metrics upon which a project will be evaluated and tracked for progress
Excellent interpersonal skills including effective listening, written and verbal communication, with ability to influence and align priorities
Be accountable for building and driving large-scale emerging programs end to end
Directly responsible for leading the cross-functional support and resources needed to accomplish your goals
Director, Customer Success - Remote | Wfh
By Get It Recruit - Marketing At Boston, MA, United States

Director of Customer Success Location: 100% Remote (Must be based in the United States) About Us We are a dynamic and innovative startup funded by industry leaders such as Lilly, Pfizer, ...

Director, Customer Success Manager
By Mastercard At Waco Area, United States
Must be confident and possess strong communication, listening, and interpersonal skills, with an ability to manage complex senior-level relationships and negotiations.
Possess strong presentation, verbal, and written communication skills
Project manage client initiatives – both internally and externally
4+ years’ experience leading end user facing loyalty programs
Strong oral presentation skills and ability to assist in presentation development.
Experience with end user facing marketing programs, like loyalty or customer engagement.
Customer Program Director Jobs
By GMR Marketing At United States
Guest Experience & Hospitality Expertise.
We seek a diversity of backgrounds and perspectives so we can create memories that matter for everyone.
Together, we’re on a powerful journey. Our guiding principles can be found using the following link: https://gmrmarketing.com/about/dei/
Director, Customer Success, Strategic
By Procore Technologies At United States
8+ years of experience scaling and developing customer-facing organizations, including managing large teams and “manager of managers” responsibilities
Ability to manage influence through persuasion, negotiation, and consensus building; experience building rapport with cross-functional executive stakeholders
Guide a diverse team of high-performing customer success professionals, providing them with the best experience and career development opportunities
Experience forecasting and executing renewals and expansions targets
Pre and post-sales experience is essential
Excellent communication and presentation skills
Director, Customer Success (Travel & Hospitality)
By Revenue Analytics At , Atlanta
8+ years of customer‐facing experience in technology, product management, or consulting
2+ years of management experience in a leadership role
2+ years of industry experience in Travel, Hospitality, or Revenue Management
Refined presentation skills with experience communicating complex concepts to a diverse audience
Exceptional leadership skills and ability to manage multiple diverse projects and teams
Creative analytical capabilities and problem‐solving skills
Director, Customer Success - Donor Gamete Services
By The Cooper Companies At ,
Minimum of 7 years of progressive experience in customer success, account management, or a related field, preferably within the healthcare industry.
Demonstrated leadership abilities, including experience managing and developing a team.
Proficiency in using customer relationship management (CRM) software and other relevant tools.
Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
Exceptional problem-solving and analytical skills, with a data-driven approach to decision-making.
Proactively identify opportunities to enhance the customer experience and develop strategies to maximize customer retention and growth.
Customer Success Director Jobs
By impact.com At Buffalo-Niagara Falls Area, United States
5-7+ years Account Management or Customer Success experience, preferably B2B
Proven track record of quality verbal and written communication skills.
Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
Bachelor's Degree (Business, Marketing or related field a plus)
Consistent track record of providing stellar support to customers.
Strong understanding of the digital marketing ecosystem
Director, Customer Success - Remote | Wfh
By Get It Recruit - Marketing At New York, NY, United States

Exciting Opportunity: Director, Customer Success Salary Range: Competitive salary ranging from $160,000 to $170,000 per year base, with potential for higher compensation for Senior Director ...

Director, Customer Success (Carelinx) – Remote
By Sharecare At , Atlanta, 30305, Ga
Proven experience (minimum 8 years) in account management, client/customer relations, or sales within the healthcare industry, preferably in the SaaS space.
Exceptional organizational and time management skills, with the ability to prioritize and manage multiple client program accounts simultaneously.
Collaborate with the leadership team to develop and refine the program management processes, policies, and best practices.
Stay updated on industry trends, competitive landscape, and healthcare regulations to proactively identify opportunities or risks and adapt management strategies accordingly.
Bachelor's degree in Business Administration, Healthcare Management, or a related field. MBA or relevant advanced degree preferred.
Strong leadership skills with experience in managing and developing high-performing teams.
Sr. Director, Customer Success Management
By GE HealthCare At Colorado, United States
Prior experience in leadership roles especially leading Customer Success teams in similar businesses
Accountable for operational transparency through agreed metrics and tracking progress against commitments that contribute to Monthly Operation Review
Fearless in taking actions: drive accountability within teams for deliverables, measurement tracking and performance against objectives
Understand competition, product differentiators and innovate CSM service to provide solutions based on customer outcomes
Director, Customer Success (Carelinx) – Remote
By Sharecare At Atlanta, GA, United States
Proven experience (minimum 8 years) in account management, client/customer relations, or sales within the healthcare industry, preferably in the SaaS space.
Exceptional organizational and time management skills, with the ability to prioritize and manage multiple client program accounts simultaneously.
Collaborate with the leadership team to develop and refine the program management processes, policies, and best practices.
Stay updated on industry trends, competitive landscape, and healthcare regulations to proactively identify opportunities or risks and adapt management strategies accordingly.
Bachelor's degree in Business Administration, Healthcare Management, or a related field. MBA or relevant advanced degree preferred.
Strong leadership skills with experience in managing and developing high-performing teams.
Director, Customer Success Job Architecture
By Salesforce At United States
Develop and lead a unified strategy and framework for personas, skills,
Proven experience in strategy, planning, business operations, and/ or
Expert presentation skills with the ability to deliver high-quality
Exceptional problem-solving skills: demonstrated ability to bring
Strong communication skills and a collaborative approach with a
More details about our company benefits can be found at the following link:
Director Of Customer Success
By North End Teleservices LLC At Omaha, NE, United States

Come and join our rapidly growing team. We care about our employees and our community! We are looking for someone that can take their team of professionals to the next level, identify opportunities ...