Customer Program Director Jobs

Are you a strategic thinker and love to own multiple workstreams, projects and relationships? Is project management your jam? Do you thrive in fast paced, ever changing working conditions? Our Customer Program Director may be the right fit for you! This position will report into our Sr. Account Director and will serve as the single point of contact (SPOC) to P&G Sales for planning and execution of the Paris 2024 Customer Program (assets, transportation, security, and medical teams, etc.) and Customer Experience Center (CEC) which is the physical space P&G hosts customers to present their newest innovations.

Team Description

GMR has served as P&G’s global Olympics Agency of Record (AOR) since the company began supporting the Olympic Movement in Vancouver 2010. GMR has a large, integrated team of veteran and subject matter experts to support across the P&G business portfolio, allowing us to meet the individual needs of each client team while ensuring consistency and continuity across all output. The Operations Team is dedicated to creating and executing a once-in-a-lifetime experience for all of P&G and their top B2B guests. We are a team of leaders and innovators who thrive in high-pressure situations and deliver exceptional results.

ABOUT GMR MARKETING

We are the Experience Agency Making Unforgettable Stories Born of Humanity

NOT JUST EXPERIENTIAL. EXPERIENCE.

The lines have blurred. People live in the physical, digital, and social worlds all at once, and your brand experiences should do the same.

NOT JUST TELLING. MAKING.

The best stories are lived, not heard. Make an immersive world for people to explore so they can experience something they’ll never forget.

NOT JUST CONSUMERS. HUMANS.

It all starts with the human. If you want to make a lasting impact, look beyond the wallet to understand what motivates and inspires people.

REQUIRED SKILLS

• Event Operations. Leads operational planning in conjunction with Global Sales and the host country, inclusive of weekly calls, owning agendas and customer program support related follow ups. Leads operational planning in conjunction with Global Sales and the host country, inclusive of weekly calls, owning agendas and customer program support related follow ups.
• Travel. Ability to travel internationally for site visits and onsite event execution period in July/August 2024 during Olympics (Pre-Games + Games Times).
• Guest Experience & Hospitality Expertise. Guest itinerary development and management including evolving sport event schedules, meals, transport movements, and any other directive from P&G host country lead. You will be specifically responsible for oversight of the development of itineraries for up to 75 customer groups (500 guests).
• Leadership. Oversees and leads a team of up to three (3) direct reports leading up to the Games and temporary local staff during Games-time.
• Client Relations. Work collaboratively with P&G and Design Agency to support customer experience center operations and manage critical timelines. Direct integration with P&G customer team leads is possible for answering of specific questions; role is not created as a conduit to customer team leads but rather as a support mechanism for host country program SPOC.

OUR DEI MANIFESTO

We seek a diversity of backgrounds and perspectives so we can create memories that matter for everyone.

We strive for equity by meeting people where they are, eliminating barriers and building on their unique talents so we can maximize everyone’s contribution. We seek to recognize, grow and unleash the perspective and possibility of each individual on our team.

Together, we’re on a powerful journey. Our guiding principles can be found using the following link: https://gmrmarketing.com/about/dei/