Customer Success Manager Strategic Jobs

8+ years of experience scaling and developing customer-facing organizations, including managing large teams and “manager of managers” responsibilities

Ability to manage influence through persuasion, negotiation, and consensus building; experience building rapport with cross-functional executive stakeholders

Guide a diverse team of high-performing customer success professionals, providing them with the best experience and career development opportunities

Experience forecasting and executing renewals and expansions targets

Pre and post-sales experience is essential

Excellent communication and presentation skills

5+ year Customer Success and SaaS Account Management experience, with an emphasis on renewals and expansion

Interpersonal skills, including relationship building, stakeholder management and collaboration with a cross-functional, global team

Experience navigating a wide range of contracts and legal discussions with end users, procurement teams, and c-suite stakeholders.

Experience in facilitating professional communication across multiple stakeholders, including internal teams, partners and customers.

Competency and knowledge in B2B or SaaS sales

Comfortable with a CRM. Experience with HubSpot and/or Salesforce is a plus

Outstanding organizational and project management skills, and the ability to manage multiple tasks and requests

Become knowledgeable about product analytics.

Advocate for the best customer experience.

Excellent verbal and written communication skills including demonstrated effectiveness at preparing, orchestrating and leading quarterly and executive business reviews

Experience with CS and CRM tools (Salesforce, Gainsight, etc.)

Own leading and lagging indicators of success.