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Servicenow Customer Success Director Jobs

Director, Customer Success - Amer
By Ivalua At New York, NY, United States
High impact leadership skills, including setting a clear vision and strategy, motivating, and coaching others, driving urgency and results.
Supply Chain experience implementing and measuring operational metrics, leveraging data to identify customer value realization, retention risk and expansion potential.
You have 15+ years of relevant work experience in B2B SaaS customer success, account
Skills You Need To Succeed
Build strong relationships with our global customers to enable the appropriate level conversations to identify objectively the core issues.
Develop and leverage a data-driven system of insight and action (dashboard) to communicate and to make decisions.
Director, Customer Success Jobs
By Trayt.Health At Palo Alto, CA, United States
Exceptional leadership and team management skills, with the ability to inspire and motivate a high-performing team
Proactively identify and address customer issues, working closely with internal teams to resolve challenges and improve the customer experience
Understand the healthcare system and have experience working and supporting clinical providers as clients
Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and external clients
Experience in the behavioral or mental health category
Build strong relationships with key stakeholders within client organizations, understanding their business needs and challenges to drive value and success
Director, Customer Success (Northeast) - Remote
By Persado At United States
Very comfortable in managing up, and representing your point of view to senior management in reviews and strategy sessions.
Strong emphasis on career development and mobility, continuous feedback loops and performance management
Experience in establishing and growing senior-level client relationships (CMO, CEO, SVP, etc.), being seen as a trusted advisor.
Experience working on client proposals; you are also a natural storyteller.
Persado’s hybrid working model empowers both remote and in-office work equitably!
Drive consistent engagement with Persado users, key champions, and executive sponsors of Persado within customer organizations.
Director, Customer Success - Remote | Wfh
By Get It Recruit - Marketing At Boston, MA, United States

Director of Customer Success Location: 100% Remote (Must be based in the United States) About Us We are a dynamic and innovative startup funded by industry leaders such as Lilly, Pfizer, ...

Director, Customer Success Manager
By Mastercard At Waco Area, United States
Must be confident and possess strong communication, listening, and interpersonal skills, with an ability to manage complex senior-level relationships and negotiations.
Possess strong presentation, verbal, and written communication skills
Project manage client initiatives – both internally and externally
4+ years’ experience leading end user facing loyalty programs
Strong oral presentation skills and ability to assist in presentation development.
Experience with end user facing marketing programs, like loyalty or customer engagement.
Director, Customer Success, Strategic
By Procore Technologies At United States
8+ years of experience scaling and developing customer-facing organizations, including managing large teams and “manager of managers” responsibilities
Ability to manage influence through persuasion, negotiation, and consensus building; experience building rapport with cross-functional executive stakeholders
Guide a diverse team of high-performing customer success professionals, providing them with the best experience and career development opportunities
Experience forecasting and executing renewals and expansions targets
Pre and post-sales experience is essential
Excellent communication and presentation skills
Director, Customer Success (Travel & Hospitality)
By Revenue Analytics At , Atlanta
8+ years of customer‐facing experience in technology, product management, or consulting
2+ years of management experience in a leadership role
2+ years of industry experience in Travel, Hospitality, or Revenue Management
Refined presentation skills with experience communicating complex concepts to a diverse audience
Exceptional leadership skills and ability to manage multiple diverse projects and teams
Creative analytical capabilities and problem‐solving skills
Director Of Customer Success
By Path Engineering At McHenry, IL, United States
Conduct regular training sessions to enhance the team's skills and knowledge, ensuring they are well-equipped to handle various customer scenarios.
Previous experience within a manufacturing organization is highly desirable. Strong collaboration skills is critical.
Continuous Improvement skills and experience is essential.
Collaborate with cross-functional teams, such as sales, supply chain, and operations, to streamline processes and enhance the overall customer experience.
Must be an effective “change agent” to manage the change process while keeping the team motivated.
Manage all activities associated with incoming customer service operations, including developing and implementing policies and procedures.
Director, Customer Success - Donor Gamete Services
By The Cooper Companies At ,
Minimum of 7 years of progressive experience in customer success, account management, or a related field, preferably within the healthcare industry.
Demonstrated leadership abilities, including experience managing and developing a team.
Proficiency in using customer relationship management (CRM) software and other relevant tools.
Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
Exceptional problem-solving and analytical skills, with a data-driven approach to decision-making.
Proactively identify opportunities to enhance the customer experience and develop strategies to maximize customer retention and growth.
Customer Success Director Jobs
By impact.com At Buffalo-Niagara Falls Area, United States
5-7+ years Account Management or Customer Success experience, preferably B2B
Proven track record of quality verbal and written communication skills.
Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
Bachelor's Degree (Business, Marketing or related field a plus)
Consistent track record of providing stellar support to customers.
Strong understanding of the digital marketing ecosystem
Director, Customer Success - Remote | Wfh
By Get It Recruit - Marketing At New York, NY, United States

Exciting Opportunity: Director, Customer Success Salary Range: Competitive salary ranging from $160,000 to $170,000 per year base, with potential for higher compensation for Senior Director ...

Director, Customer Success (Carelinx) – Remote
By Sharecare At , Atlanta, 30305, Ga
Proven experience (minimum 8 years) in account management, client/customer relations, or sales within the healthcare industry, preferably in the SaaS space.
Exceptional organizational and time management skills, with the ability to prioritize and manage multiple client program accounts simultaneously.
Collaborate with the leadership team to develop and refine the program management processes, policies, and best practices.
Stay updated on industry trends, competitive landscape, and healthcare regulations to proactively identify opportunities or risks and adapt management strategies accordingly.
Bachelor's degree in Business Administration, Healthcare Management, or a related field. MBA or relevant advanced degree preferred.
Strong leadership skills with experience in managing and developing high-performing teams.
Sr. Director, Customer Success Management
By GE HealthCare At Colorado, United States
Prior experience in leadership roles especially leading Customer Success teams in similar businesses
Accountable for operational transparency through agreed metrics and tracking progress against commitments that contribute to Monthly Operation Review
Fearless in taking actions: drive accountability within teams for deliverables, measurement tracking and performance against objectives
Understand competition, product differentiators and innovate CSM service to provide solutions based on customer outcomes
Director Of Customer Success
By The Juice At Indianapolis, IN, United States
Lead a world-class team - hire, grow, and develop our team of customer success managers
Bachelor's degree or relevant experience in business, communication, marketing, or related field.
Experience in a B2B SaaS Sales and/or Marketing Technology business, understanding the marketing buyer, their challenges, and their goals.
Team leadership that optimizes trust, focus, engagement, motivation and productivity of a diverse group of customer success managers.
Technically savvy - and adept at learning new technology that can increase capabilities and continuously monitor success metrics.
Drive the customer journey - own the adoption, retention, renewal, and expansion metrics and processes for our business
Director Of Customer Success
By Bay Colony Search At Billerica, MA, United States
Proven experience building and leading a Customer Success team.
Excellent leadership, mentorship, and team-building skills, with the ability to motivate and inspire others to deliver exceptional results.
Exceptional communication and interpersonal abilities, capable of building strong relationships with diverse stakeholders.
Passionate about customer advocacy and continuously enhancing the customer experience.
Bachelor's degree in Business, Marketing, or a related field. MBA or advanced degree is a plus.
Demonstrated track record of driving customer success, retention, and revenue expansion.
Director, Customer Success (Carelinx) – Remote
By Sharecare At Atlanta, GA, United States
Proven experience (minimum 8 years) in account management, client/customer relations, or sales within the healthcare industry, preferably in the SaaS space.
Exceptional organizational and time management skills, with the ability to prioritize and manage multiple client program accounts simultaneously.
Collaborate with the leadership team to develop and refine the program management processes, policies, and best practices.
Stay updated on industry trends, competitive landscape, and healthcare regulations to proactively identify opportunities or risks and adapt management strategies accordingly.
Bachelor's degree in Business Administration, Healthcare Management, or a related field. MBA or relevant advanced degree preferred.
Strong leadership skills with experience in managing and developing high-performing teams.
Regional Director Of Customer Success
By Vangst At Denver, CO, United States
QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES
This position supervises 2-4 Customer Success Managers with responsibilities in different parts of the country.
Define contacts – managers, Directors, Department, or customer leads or managers.
Define what business we need to be concerned with and how this partnership benefits the company
Field in-person training should be focused on education and adoption utilizing real-world scenarios.
Excellent verbal and written communication skills
Director, Customer Success Job Architecture
By Salesforce At United States
Develop and lead a unified strategy and framework for personas, skills,
Proven experience in strategy, planning, business operations, and/ or
Expert presentation skills with the ability to deliver high-quality
Exceptional problem-solving skills: demonstrated ability to bring
Strong communication skills and a collaborative approach with a
More details about our company benefits can be found at the following link:
Director Of Customer Success
By North End Teleservices LLC At Omaha, NE, United States

Come and join our rapidly growing team. We care about our employees and our community! We are looking for someone that can take their team of professionals to the next level, identify opportunities ...

Director Of Customer Success
By Xstrahl At Suwanee, GA, United States
Responsible for the project management of product realization, providing outstanding customer experience
10+ years of experience in Customer Success or similar management roles
Responsible for all customer service and fault reporting activities ensuring that these are managed and resolved efficiently
Responsible for ensuring all quality and regulatory procedure and requirements are followed by all
Must have medical device industry experience
Must be able to work with customers globally and have excellent communication skills

Are you an experienced leader with a passion for customer success? We are looking for a dynamic and driven Servicenow Customer Success Director to join our team and help us deliver exceptional customer experiences. As the Customer Success Director, you will be responsible for developing and executing strategies to ensure our customers are successful in their use of our Servicenow solutions. You will work closely with our customers to understand their needs and develop tailored solutions to meet their goals. If you have a proven track record of success in customer success and are looking for an exciting new challenge, we want to hear from you!

Overview:

The ServiceNow Customer Success Director is responsible for managing the customer success team and ensuring that customers are successful in their use of ServiceNow products and services. The Customer Success Director will be responsible for developing and executing customer success strategies, managing customer relationships, and driving customer adoption and satisfaction.

Detailed Job Description:

The ServiceNow Customer Success Director will be responsible for leading the customer success team and ensuring that customers are successful in their use of ServiceNow products and services. The Customer Success Director will be responsible for developing and executing customer success strategies, managing customer relationships, and driving customer adoption and satisfaction. The Customer Success Director will also be responsible for developing and executing customer success plans, providing customer support, and managing customer escalations. The Customer Success Director will be responsible for developing and executing customer success initiatives, providing customer training, and managing customer onboarding.

What is Servicenow Customer Success Director Job Skills Required?

• Excellent customer service and communication skills
• Ability to build and maintain strong customer relationships
• Ability to develop and execute customer success strategies
• Ability to manage customer escalations
• Ability to provide customer training and onboarding
• Knowledge of ServiceNow products and services
• Knowledge of customer success best practices
• Ability to work in a fast-paced environment

What is Servicenow Customer Success Director Job Qualifications?

• Bachelor’s degree in Business Administration, Computer Science, or related field
• 5+ years of experience in customer success, customer service, or related field
• Experience in managing customer success teams
• Experience in developing and executing customer success strategies
• Experience in providing customer training and onboarding
• Knowledge of ServiceNow products and services

What is Servicenow Customer Success Director Job Knowledge?

• Knowledge of customer success best practices
• Knowledge of ServiceNow products and services
• Knowledge of customer service and communication techniques
• Knowledge of customer relationship management
• Knowledge of customer onboarding and training

What is Servicenow Customer Success Director Job Experience?

• 5+ years of experience in customer success, customer service, or related field
• Experience in managing customer success teams
• Experience in developing and executing customer success strategies
• Experience in providing customer training and onboarding

What is Servicenow Customer Success Director Job Responsibilities?

• Develop and execute customer success strategies
• Manage customer relationships
• Drive customer adoption and satisfaction
• Provide customer support
• Manage customer escalations
• Develop and execute customer success plans
• Provide customer training
• Manage customer onboarding