Desktop Support Administrator I

Desktop Support Administrator I

JOB DESCRIPTION

Schedule: 40 hrs/weekDepartment: Information Services

Job Type: Full-TimeDivision: Knowledge Management

FLSA Schedule: Non-ExemptSalary: $45,137, starting (DOE);Salary Schedule

Reports to:IT Manager

Location: Ingenium Barack Obama Charter School and Clarion Charter Middle School

ABOUT INGENIUM SCHOOLS

Ingenium Schools is transforming education by restoring joy and meaning to learning. Since 2009, Ingenium Schools has helped students build confidence, leadership, and a lifelong love of learning with the Ingenium Learning System, an easily replicable, standards-based educational model that promotes personal mastery. Ingenium Schools currently operates several charter schools, serving students throughout Los Angeles.

POSITION SUMMARY:

The Desktop Support Administrator I’s role will provide a single point of contact at assigned campus/campuses for end users to receive support and maintenance within the organization’s desktop computing environment.

ESSENTIAL FUNCTIONS & JOB DUTIES:

Essential functions include, but are not limited to:

NETWORK CONTRIBUTIONS

1. Demonstrates knowledge of and supports Ingenium Schools’ noble cause, values, standards, policies and procedures, operating instructions, confidentiality standards, and code of cooperation
2. Strive to implement, by instruction and action, Ingenium Schools’ philosophy of education and goals/objectives in connection with Ingenium’s Signature Practices
3. Continuously maintain and improve professional competence
4. Attend mandatory trainings, professional meetings, and educational conferences, as required
5. Initiate and exercise good judgment and positive working relationships with the community, students, staff and with public and private agencies

POSITION CONTRIBUTIONS

1. Provides technical support to users related to client hardware and software.
2. Installs Ingenium Schools-approved hardware, software, peripheral, and non-computer equipment upgrades.
3. Interfaces peripheral devices with computers.
4. Maintains competency in current operating systems, desktop computer hardware, and peripherals used at Ingenium Schools.
5. Troubleshoots and repairs or replaces client hardware including, but not limited to, desktop and laptop Windows or Macintosh computers.
6. Maintains microcomputer security compliance according to Ingenium Schools’ standards.
7. Maintains accurate reporting of work performed using enterprise-level ticket tracking system.
8. Assists users with network security issues such as file system rights, account access, and password maintenance.
9. Maintains inventory control of parts required in repairs or replacement.
10. Primary work space will be located at Ingenium Barack Obama Charter School and Ingenium Clarion Charter School but must travel throughout network as needed.
11. Performs field support at any Ingenium Schools facility or school site as needed.
12. Identifies computer software, hardware, and communication problems.
13. Configures hardware and software to match environment.
14. Conforms to safety standards as prescribed.
15. Performs other tasks related to the position as assigned.
16. Liaise with third-party support and PC equipment vendors.
17. Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
18. Ability to adapt to change quickly.

Knowledge, Skills, and Abilities:

1. Knowledge of Windows and Macintosh computer systems.
2. Knowledge of various client imaging technologies for Mac OS and Windows-based computers.
3. Knowledge of network printer configuration and support.
4. Knowledge of computer software packages, (i.e., Microsoft Office, Adobe Acrobat, etc.).
5. Knowledge of networking concepts such as directory and file rights, account creation, and network security.
6. Knowledge of communications and connections between computers, peripherals, and networks.
7. Skilled in the use of common hand tools such as pliers and screwdrivers.
8. Ability to maintain professional demeanor.
9. Ability to work independently and establish priorities, meet deadlines, and handle pressure.
10. Ability to read and interpret complex materials.
11. Ability to replace computer and peripheral components.
12. Ability to effectively communicate with and assist users (teachers, administrators, students).
13. Ability to relate well with students, employees, and the public.
14. Ability to recognize and report hazards and apply safe work methods.
15. Possess physical and mental stamina commensurate with the responsibilities of the position.

Qualifications:

EDUCATION & CERTIFICATION:

1. Minimum of 2 years (3 years preferred) of professional work experience supporting desktop computer equipment in an enterprise environment
2. College diploma or university degree in the field of computer science or information technologies preferable
3. Relevant and current certifications in information technologies highly desirable.

Knowledge and Experience:

1. Excellent technical knowledge of PC and desktop hardware, including MAC
2. Excellent technical knowledge of PC internal components, including MAC
3. Hands-on hardware troubleshooting experience
4. Extensive equipment support experience with printers, document cameras
5. Working technical knowledge of current networking protocols, and Windows and MAC operating systems
6. Advanced knowledge of popular browsers such as Internet Explorer, Chrome, and Firefox.
7. Excellent working knowledge of Microsoft applications such as Excel, Word, PowerPoint as well as Google Apps.
8. Familiarity with smartphones software such as iPhone and Android
9. Ability to operate tools, components, and peripheral accessories
10. Able to read and understand technical manuals, procedural documentation, and OEM guides

Personal Attributes:

1. Effective interpersonal skills and relationship-building skills
2. Strong written and oral communication skills
3. Ability to present ideas in user-friendly language
4. Analytical and problem-solving abilities, with keen attention to detail
5. Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment and with little supervision
6. Experience working in a team-oriented, collaborative environment
7. Strong customer-service orientation
8. Ability to deal with problems with calmness and goodwill

Working Conditions

ENVIRONMENT:

Majority of duties performed sitting indoors while looking at a computer screen. Some exposure to childhood and other illnesses.

PHYSICAL DEMANDS

• Ability to use a computer, mouse, and monitor
• Near and far vision
• Dexterity of hands to to type and enter data on a computer
• Memorization: ability to remember information such as words, numbers, and procedures
• Ability to use computer software and timely respond to emails
• Problem Sensitivity: ability to tell when something is wrong or is likely to go wrong
• Ability to look at a computer screen for extended periods of time
• Mathematical reasoning
• Some kneeling, squatting, bending, required
• Ability to lift 50 pounds
• Deductive and inductive reasoning skills
• Selective attention: ability to concentrate on a task without being distracted
• Ability to communicate and comprehend orally and in writing
• Time sharing: ability to shift back and forth between two or more activities or sources of information
• Ability to sit for extended periods of time