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Company | Aditi Consulting |
Address | San Francisco Bay Area, United States |
Employment type | CONTRACTOR |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-08-11 |
Posted at | 9 months ago |
Title: IT Desktop Support Specialist
Duration: 12 Months contract
Description:
Job Title: IT Desktop Support Specialist
Mostly site specific position focused on IT client based solutions enabling VIP and C staff to function. Position will be responsible for C-level Support and meeting support. Role will require a “self-starter” mentality and will require pro-active collaboration with Software Engineers, TDs, and senior IT staff to solve for title specific client issues affecting VIP/C level staff. Position to be focused on support for C-Level and meeting support using collaboration tools.
KEY SKILLS & RESPONSIBILITIES
- Strong understanding of PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging.
- Able to provide desktop support to VP and C level executives. Both locally and in a remote environment.
- Strong application troubleshooting skills Advanced Knowledge and understanding of video conferencing equipment and usage.
- Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
- Ability to clearly document processes with the intent to shift to desktop support teams and/or the Global Service Desk.
- Work in an environment in which technicians will be motivated to provide best in class customer service.
Skills: WORK EXPERIENCE REQUIREMENTS
- Knowledge of software such as: MS Office Suite, MS Visual Studio, Zoom, Oracle, OKTA, Adobe Suite, Cisco VPN, Cisco Telepresence Management Suite, Virtual Machines, Data Encryption, Python, Slack, etc.
- Windows 10, Mac OS, iOS & Android mobile OS.
- Strong hardware and software troubleshooting skills in a fast paced environment required.
- Able to lift 50 lbs
- Knowledge of supporting large meetings/Zoom webinars and managing them.
- Understanding of current hardware standards and future hardware releases.
- Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016.
Education: College Preferred
Skills and Experience:
Required Skills:
- WINDOWS 10
- MAC TCP
- TROUBLE-SHOOTING
- ORACLE
- VIDEO CONFERENCING
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