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It Desktop Support Specialist

Company

Aditi Consulting

Address San Francisco Bay Area, United States
Employment type CONTRACTOR
Salary
Category IT Services and IT Consulting
Expires 2023-08-11
Posted at 9 months ago
Job Description

Title: IT Desktop Support Specialist

Duration: 12 Months contract


Description:

Job Title: IT Desktop Support Specialist

Mostly site specific position focused on IT client based solutions enabling VIP and C staff to function. Position will be responsible for C-level Support and meeting support. Role will require a “self-starter” mentality and will require pro-active collaboration with Software Engineers, TDs, and senior IT staff to solve for title specific client issues affecting VIP/C level staff. Position to be focused on support for C-Level and meeting support using collaboration tools.


KEY SKILLS & RESPONSIBILITIES

  • Strong understanding of PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging.
  • Able to provide desktop support to VP and C level executives. Both locally and in a remote environment.
  • Strong application troubleshooting skills Advanced Knowledge and understanding of video conferencing equipment and usage.
  • Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
  • Ability to clearly document processes with the intent to shift to desktop support teams and/or the Global Service Desk.
  • Work in an environment in which technicians will be motivated to provide best in class customer service.


Skills: WORK EXPERIENCE REQUIREMENTS

  • Knowledge of software such as: MS Office Suite, MS Visual Studio, Zoom, Oracle, OKTA, Adobe Suite, Cisco VPN, Cisco Telepresence Management Suite, Virtual Machines, Data Encryption, Python, Slack, etc.
  • Windows 10, Mac OS, iOS & Android mobile OS.
  • Strong hardware and software troubleshooting skills in a fast paced environment required.
  • Able to lift 50 lbs
  • Knowledge of supporting large meetings/Zoom webinars and managing them.
  • Understanding of current hardware standards and future hardware releases.
  • Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016.


Education: College Preferred

Skills and Experience:


Required Skills:

  • WINDOWS 10
  • MAC TCP
  • TROUBLE-SHOOTING
  • ORACLE
  • VIDEO CONFERENCING