Desktop Support Engineer Jobs

Hi,

Hope you are doing well.

I have an immediate requirement with one of my clients. Please provide me with the most updated resume and best time to call you.

Job Title : Desk Side Support

Location : SFO, CA (Onsite Day 1)

Mode : Contract to Hire

:

We are looking for an IT Support (DSS) Engineer

Provider who can resolve day to day IT related issues with a focus on End User experience

Provider is ultimately responsible for resolving all Incidents associated with failure or degradation of Services related to EUC Equipment

Resolve Incidents associated with EUC Equipment and provide break/Fix support, advice, and assistance to Authorized Users.

Experience in End-User computing devices(Computers, peripherals) and Printer Support

Experience in Handling incidents, troubleshooting techniques, RCA(Root Cause Analysis)

Experience in at least any one ticketing tool

Experience in Mac/Windows platforms and Basic Linux is an advantage

Experience in Mac Hardware handling and good troubleshooting skills

Working knowledge of Mac and up-to-date with the latest in Macintosh technologies

Knowledge of Jamf

Office 365 / Antivirus / Compliance tools knowledge

Knowledge of collaboration suites (Microsoft & Google)

Knowledge of Mobile Device Management (MDM), MFA (Okta/Microsoft/Google/Duo)

Strong communication and interpersonal skills

Must be comfortable working with senior management and stakeholders

Good verbal and analytical skills

(1)To monitor and track tickets or change requests and manage SLAs.

(2)To Adhere to quality standards, regulatory requirements, and company policies

(3) To develop and guide the team members in enhancing their technical capabilities and increasing productivity

(4) To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations

(5) To work towards continuous improvement and perform root cause analysis on an ongoing basis.

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Thank you,

Ravi Kumar

Raas Infotek

262 Chapman Road,

Suite 105A, Newark, DE 19702

Direct No: 302-286-9894

Email: [email protected]