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Desktop Support Jobs
Company | SAIC |
Address | , San Francisco, 94102, Ca |
Employment type | FULL_TIME |
Salary | $55,001 - $65,000 a year |
Expires | 2023-07-21 |
Posted at | 11 months ago |
Job ID: 2306738
Location: SAN FRANCISCO, CA, US
Date Posted: 2023-05-10
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking Desktop Support, onsite, in San Francisco, California to support the US Army Corps of Engineers (USACE) Revolutionary IT Services (RITS) program to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.
NOTE: This position can support between $65k - $72k (depending upon experience and skill level)
JOB DESCRIPTION:
- Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
- Install and test personal computers, printers, and other peripherals
- Troubleshoot printer, computer, and peripheral incidents
- Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
- Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems
- Configure operating system, load shrink-wrap programs and other application software programs
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
- Associates and three (3) years or more of related experience; two (2) additional year's of experience accepted in lieu of degree
- Must have a valid driver’s license
- Experience using ServiceNow or a similar ticketing system
- Must be willing to travel when necessary
- Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. After hours support may be required
- Experience in Tier II helpdesk environment
- Experience installing and configuring Windows 10 and MS Office 365 applications
REQUIRED CERTIFICATIONS:
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
REQUIRED CLEARANCE:
- Must be a current US Citizen
- Interim Secret Clearance required prior to start; SAIC will help to obtain
Target salary range: $55,001 - $65,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
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