Desktop Systems Specialist Jobs

Roles and Responsibilities:

• Coordinating with other areas and departments of the firm where overlap exists to develop efficient procedures and communications to streamline processes regarding product installation, training, and support to satisfy various department needs.
• Maintaining an inventory of PC hardware equipment and software programs
• Assists in determining suitable software and/or hardware to meet user requirements.
• Meeting and coordinating with other local Technology department members on product installation, training, and support.
• Service End-User Walk-Ups and by Phone.
• Providing relocation of PC systems as needed.
• Assisting with special projects on various issues as needed Documentation; write and update documentation of all IT/Systems Processes.
• Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
• Support and handle new hire tasks, provision new systems for replacement and new hires setup.
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
• May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
• Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.
• Role requiring a senior-level person to jump in and work with the IT department.
• Support onsite (Zoom) conference rooms; set up conference rooms to use technology services (e.g. presentations, network connections, and audio/visual); perform daily checks of conference rooms to ensure all equipment is working properly

Qualifications and Skills

• Able to work independently as well as with a team.
• Knowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams.
• Excellent customer service skills, strong attention to detail with excellent follow-up is preferred, with a sense of urgency in daily interaction with user and team.
• Knowledge of ITIL and ITSM best practices
• Communication skills: be able to assist users and explain the issues in nontechnical terms for users to understand and communicate clearly with other team members verbally, writing, and processing flow charts.
• Able to lift 40+ pounds of technical equipment.
• Be able to troubleshoot video conference rooms.
• Be able to troubleshoot; WIN 7/10, Office 365, computers/laptops SW and HW (on Windows)
• 5+ years of experience in related field; supporting end-users (in person) in a corporate environment.
• Knowledge of WIN 7/10

Preferred Skills

• General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPNs, SAN, and wireless
• 4-year college degree in a relevant field
• IT CompTIA certifications; 2+years.
• Mac knowledge