Desktop Support Specialist Jobs

The Desktop Support Specialist (Apple Emphasis) provides technical customer-centric support to faculty, students, and staff. This position installs, configures, troubleshoots, and maintains Apple and Windows computers, projectors, and printers in a networked environment. The Desktop Support Specialist writes documentation, trains end users, and supports instructional and administrative uses of technology. This position also assists with the training and supervising up to 30 student employees in the Client Services office.

Responsibilities

Reporting directly to the Service Desk Manager, the Desktop Support Specialist (Apple Emphasis) works independently and collaboratively to perform the following essential duties and responsibilities:

• Support essential internet technologies.
• Respond to user requests for assistance and troubleshooting.
• Test applications functionality to ensure proper operation.
• Perform special projects/tasks/duties and assist as assigned.
• Assist faculty and staff in the use of College supported software packages.
• Supports and provides back the Apple Device Management tools, currently JAMF.
• Assist with the support of mobile and permanent classrooms.
• Support the maintenance of College-owned computer hardware and software inventory and determine the need for repair or replacement equipment.
• Support and operate various computers and peripheral equipment such as printers, projectors, scanners, hardware and software diagnostic tools, and appropriate utilities.
• Resolve standard software, printing, and fundamental networking problems.
• Install computer software systems as assigned.
• Provide excellent phone and remote support to customers
• Support the department in determining the appropriate hardware purchased by academic departments or administrative offices to meet college/department-specified requirements.
• Provide technical support for the College, including but not limited to hardware and software installation and configurations in classrooms and meeting spaces.
• Assist faculty, staff, and students in standard technology troubleshooting.
• Provides Tier 2 support for the College’s Apple computing environment. This includes Laptops, Desktops, Tablets, and Mobile devices.
• Provide software upgrade support.

Qualifications

High School Diploma, GED, or equivalent combination of education and experience is required. Bachelor’s degree or some college in computers and networking applications and systems is preferred. Experience: A minimum of 2 years of experience in hardware/software support, preferably in a mixed platform environment of Windows and Macintosh machines, with two years of increasing responsibility in computer/network hardware/software installation, maintenance, and repair is required. Experience troubleshooting Apple Computers and Tablets with an intimate knowledge of the Apple computing environment.Strong technical troubleshooting and customer services skills are required, and intermediate knowledge of the use and care of audio-visual equipment.