Field Desktop Support Tech

Role: Full Time- On site

Location: Milpitas, CA

OSI Digital is looking for a Desktop support technician to join our team. The ideal candidate will have extensive and advanced desktop experience. This person will provide technical guidance and support to our business and customers, their hardware, applications, and operating systems. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.

Responsibilities:

• Case number information
• Install and perform minor repairs to computers and peripheral equipment within the office premises
• Set up equipment for employee use
• Adept at M365, Windows, Active Directory, ticketing systems
• Image computers using a variety of methods
• Provide troubleshooting and support to end users on a variety of issues- incidents and problems
• Technical computer issues
• Advanced desktop support experience- troubleshooting, configuration, software installation
• Brower issues
• Internet connectivity
• Account information
• Provide technical assistance to the customer (Examples)
• Adobe Reader issues
• Password reset
• Must have strong networking skills- IDF/MDF, switches, routers, access point

Experience:

• Strong customer service skills, detail oriented, and deadline driven
• Experience with of Windows, M365, PC and Printer configuration
• Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365
• Strong phone and verbal communication skills along with active listening skills
• 3-6 years of experience in software, hardware and network

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