Desktop Support Technician - Hybrid*

We’re a big company with big ideas. And while we started out small we still retain a close-knit feel and an exceptional company culture that’s tough to find nowadays. We have a great story and even better people to tell it. Whether in corporate headquarters or out in the field, it’s our people who got us where we are today. Five business units and 40 years later, McGrath is a premier $500+ million Bay Area-based diversified business-to-business rental company of more than 1,000 employees and 35 years as a publicly traded company (NASDAQ: MGRC). If you value building meaningful partnerships, a dynamic work environment, and want to help build on our success, we want to talk to you! So what are you waiting for?

“A Day in the Life”

As the Desktop Support Technician you will support and maintain organizational computer systems, desktops, laptops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. In this role you will also be responsible for troubleshooting problem areas and will log and resolve, or facilitate in the resolution of all incident tickets. Provide on-site, telephone, and email support to local and remote users in a timely and accurate fashion. You will also accurately and in a timely manner perform tasks assigned from Incidents and Requests.

“What You’ll Do”

• Follow up on open tickets to ensure proper response and satisfactory resolution and keeps detail oriented documentation regarding problems and solutions.
• Provide face-to-face support to end users for hardware and software issues.
• Troubleshoot hardware issues related to desktops, laptops, printers, and peripherals
• Respond to and resolve High Priority ticket assignments for desktop support within established service level agreements.
• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
• Constantly check status of all reported problems and keeps customers informed of status.
• Log all calls and works all issues to resolution.
• Conduct hardware replacement after diagnostics, if necessary.
• Assist in large projects like office-wide hardware and/or software upgrades, such as replacing personal computer equipment, migrating to new personal computers, and special software installs.
• Secondary support for the Service Desk environment.
• Escalate to Desktop Support Technician II, then IT Service Manager as needed.

• Daily facility rounding to ensure issues are addressed.

“Must Haves”

• Experience using Ghost or other desktop imaging software.
• Prior experience involving break/fix repair for medium to large scale client services group.
• Extensive knowledge of Microsoft Outlook 2016, M365, Active Directory, and Windows 10 Professional; working knowledge of Microsoft Office 2010, Windows 2008 Server, Azure, and Intune.
• Knowledge of virtual desktop and server environments.
• Must be able to produce clear and concise written documentation for technical and non-technical audiences.
• Excellent communication and writing skills. Well organized. Professional presentation, friendly and outgoing, ‘can do’ attitude a must. Self-starting and motivated.
• Experience providing support for iOS (iPhones/iPads), and Android devices.
• Demonstrated understanding of computer hardware, operating system functions and components and peripheral equipment.
• Prior experience in handling Desktop Support requests, including escalations from other Desktop and Systems Administrators.
• Knowledge and experience with VPN and remote access systems.
• Knowledge of desktop operating systems: Windows 10, Windows 11.

“Nice to Haves”

• A+ Certification
• MCSA Certification
• Relevant bachelor's degree from four-year College or university or equivalent work experience.

Special Considerations:

• Must be able to lift 50 Lbs.
• Work Schedule: 8:00 AM to 5:00 PM Mon-Fri (On-Site 2-3 days a week and as necessary)
• On-call Duties
• Bilingual: English/Spanish strongly preferred
• Must have reliable transportation and willingness to travel to remote sites

“Perks”

• It’s a great place to work where you are given the space to share ideas and opinions and the bottom-line is “YOU” matter!
• 401(k) Retirement Plan with Company Match.
• We offer a variety of benefits that offer you flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending.
• We also offer HSA, FSA, EAP and Pet Insurance!
• We all need to rest and recharge that’s why in addition to vacation and sick time we also offer considerable company-paid holidays!
• We value our employees' Quality of Life, and when it comes to mental health, recovery, and self-care, there is no one-size-fits-all approach that is why we provide resources where employees can find information on several wellness topics like nutrition, exercise, emotional health, and more!

The specific pay rate and level, if applicable, will depend on the successful candidate’s qualifications and prior experience.

A Message from Our CEO, Joe Hanna

At McGrath, diversity and inclusion are important to our culture and core values. One of our core values is that YOU matter. This means everyone in the company, inclusive of race, color, nationality, gender, orientation, and all else. You are all important and critical to our operations and success. I believe cultivating a culture that is inclusive and embraces everyone is the right thing to do and as your leader, I’m committed to making this happen.

The pre-employment screening process includes social security verification and criminal background check. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status.

Our company uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

#MGRC