Desktop Support Specialist Jobs

• Serve as the face of IT on site and participate in business relationship management activities
• Follow established procedures; create and update documentation; assume ownership of end-user issues and strive to provide excellent service to all business partners
• Provide Windows account maintenance using Microsoft Active Directory
• Resolutions for the Executives and their Assistants
• Global customer support – supporting associates located outside their region with accommodation to different time zones, as needed
• Unpacking pallets/boxes of desktop and laptop computers in large quantities
• Communicate with end-users regarding support ticket status and follow up to assess customer satisfaction level
• Administering network accounts - password resets and unlocking accounts
• Perform appropriate issue diagnosis and guide users through step-by-step solutions; clearly and effectively communicate technical solutions in a user-friendly, professional manner
• Collaborate with global IT team to improve processes and enhance customer satisfaction
• Establish trust with the leadership team while maintaining confidentiality and privacy in all
• Build and deploy new hire computers/upgrades and RMA/warranty repairs
• Visit associate at deskside for hands-on support, as needed
• Routinely screen work orders and distribute to appropriate subject matter experts
• Coordinate IT services with shared services inside XXXX and XXXX
• Support onsite Executive meetings, and remote webinar style meetings
• Server as the local point of contact for suppliers for IT support, equipment and repairs while arranging 3rd party activities
• Serve as the primary contact for providing senior-level white glove support and problem
• Participate in special projects, both regional and global as needed
• Provide support for telephony, including desk and mobile devices
• Dealings with Executives and their data
• Coordinate support between regional site and headquarters
• Application support, including general account creation, password resets, installation and general troubleshooting
• Installation of PC operating systems

TRAINING RESPONSIBILITIES: (REQUIRED)

• For people managers, ensure your associates attend and complete all required trainings satisfactorily and on time.
• Complete all assigned and required training satisfactorily and on time

MINIMUM REQUIREMENTS:

Education and Experience:

• OR
• Associate Degree in Information Technology, Computer Science or equivalent
• 3-4 years equivalent experience