Remote L1 Desktop Technician

Spring into Summer! 100% WFH Remote L1 Desktop Support Technician Are you ready to spring into summer? What about the opportunity to work for a recognized, growing Managed IT Services company, have your work appreciated by both your team members and the clients you support! If you enjoy tech and are passionate about desktop support, cybersecurity, and want to play on a winning team of like-minded people who are also fascinated by technology and cybersecurity, you may have found your tribe. A little about our company: We are a San Francisco-based Managed IT Services and Cybersecurity company that provides IT infrastructure and endpoint management and security, consulting and technology support for private sector companies. We are hiring for the position of WFH (work from home) Remote L1 Desktop Technician to resolve Windows and Mac issues for our clients in financial services, education, nonprofit, consulting, and design industries. We are looking for candidates with the following skills / experience: Windows (workstation, server) and Mac OS Microsoft Office applications such as Word, Excel, and Outlook in all configurations Microsoft 365 and Google Workspace Resolving virus and malware issues Networking skills (can troubleshoot connectivity problems) Configuring firewalls, routers, switches, and wi-fi access points Willing to learn new technologies, specifically as they relate to IT security Excellent documentation, organizational and time management skills Eager to improve themselves, gain experience and become a more valuable individual Schedule: Hours are 9AM to 5PM Pacific Time. We don't care where you are located in the USA as long as you can work these hours.
Job Requirements: One to three years experience of Level 1 MSP/desktop support. We support both Windows and Macs. Must be accustomed to typical L1 issues such as printing issues, client application errors, network connectivity issues, SaaS application issues, MS Office problems, email issues, and user onboarding and offboarding. Our clients are mostly M365 and some Google Workspace. Previous experience working for a managed services provider or outsourced IT company preferred. More: As can be expected, we're looking for someone with a happy work disposition, good phone skills, and a pleasant personality as this is a customer-facing position. You will find that our company has a good work culture, very little turnover of techs and clients, and though we take a serious attitude about our jobs we are not over the top about managing every minute of our technicians' time. We simply expect everyone to do their jobs.