Desktop Support Engineer Jobs

You may know us as FIJI Water, POM Wonderful, Justin Wine, Teleflora and Halos Citrus, but we’re all Wonderful – and we have a great opportunity for a Desktop Support Engineer.

The Desktop Support Engineer will provide front-line support services for all level I & III IT related support issues summited by The Wonderful Company Employees. Duties will include: installing and configuring PC hardware and software; evaluating and integrating new products; resolving computing issues; installing and troubleshooting peripheral devices; maintaining the department’s computer inventory.

The Wonderful Company is a fast-paced environment in which IT Technicians will be expected to work independently and manage daily tasks in addition to time-sensitive projects. The IT Services Technician must possess excellent customer service skills to work directly with users as well as peers and managers in person and via telephone.

• Provide executive support to local Execs.
  • Support VIP users at remote site
  • Technician will be required to support a VIP user group located in the LA area in addition to the corporate offices. Technician will work a split shift schedule between corporate office and remote office
• Applications support
  • Support and maintain day-to-day support issues
  • Manage projects and 3rd party vendors
  • Implement new versions/upgrades
  • Create user training for Legal apps (iManage, Legal Solutions Plus, Doc Auto, CCC Macros)
  • Document all processes and create user training manuals
• Manage workstation upgrades and repair for existing employees
• Analyze work orders to spot trends and underlying issues
• Technician will be required to support a VIP user group located in the LA area in addition to the corporate offices. Technician will work a split shift schedule between corporate office and remote office
• Support Adobe Creative Suite and Creative cloud products
• Support and maintain day-to-day support issues
• Support all level 1 & 2 escalations
• Implement new versions/upgrades
• Provide network connection troubleshooting
• Support VIP users at remote site
• 
  Application Specialist
  • Applications support
    • Support and maintain day-to-day support issues
    • Manage projects and 3rd party vendors
    • Implement new versions/upgrades
    • Create user training for Legal apps (iManage, Legal Solutions Plus, Doc Auto, CCC Macros)
    • Document all processes and create user training manuals
• Document all processes and create user training manuals
• Manage new employee hire and termination forms and procedures as related to I.T.
• Deploy and manage iOS and Android devices such as iPhones and iPad devices.
• Create user training for Legal apps (iManage, Legal Solutions Plus, Doc Auto, CCC Macros)
• Manage Windows and Mac workstation setup for new employees
• Travel between offices in the LA Area (Schedule flexibility)
• Utilize the IT helpdesk system (Cherwell), and accurately document all requests and resolutions (Knowledge base) Cherwell Experience a plus!!
• Manage projects and 3rd party vendors
• Provide troubleshooting, and manage service calls for printers & copiers locally and remotely
• Provide day-to-day help desk support for all employees
  • Support all level 1 & 2 escalations

As a Desktop Support engineer, you will be expected to have a strong troubleshooting foundation with the following:

• Demonstrated ability to effectively prioritize and execute tasks in a fast-paced environment
• Excellent attention to detail with a focus on continuous service improvement
• 5-7 years of increasing responsibility within a help desk discipline
• Previous experience deploying, upgrading, and repairing PC and Server hardware
• Working knowledge of ITIL
• Demonstrated ability to diagnose, repair and solve hardware and software issues for Desktops, network & telecom devices, mobile devices, printers software and hardware-related problems
• Ability to handle multiple tasks and projects simultaneously, working independently and as part of a team in a collaborative manner
• Hands-on working knowledge of Windows OS, old, new, and current versions

Pay Range: $34 - $36, and may include a discretionary bonus. Final compensation will be dependent upon skills & experience.

Wonderful's Dedication to You:

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Company focus on wellness and health including virtual yoga and mindful meditation classes
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Opportunities for development and internal mobility
• Companywide problem solving and continuous improvement training
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice

Headquartered in Los Angeles, The Wonderful Company is a privately held $5 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company’s 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the company’s market share: Wonderful Pistachios® is America’s No. 1 tree nut and America’s fastest-growing snack; Wonderful® Halos® is the No. 1 mandarin orange in America; POM Wonderful® is the No. 1 100% pomegranate brand in America; FIJI® Water is America’s No. 1 premium imported bottled water brand; JUSTIN® Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora® is the world’s leading floral delivery service.
The Wonderful Company’s connection to consumers has health at its heart and giving back at its core. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley.
To learn more about The Wonderful Company, its products and its core values, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr.

The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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