Deal Operations Analyst (High-Growth Saas - Remote)

Position Summary:

The goal of the RevOps team is to build the foundation of our internal systems and processes, scale these systems, and improve efficiencies across the board. The team blends high-level strategic thinking with on-the-ground execution to propel the company to grow and scale well, with a strong focus on analytical and quantitative thinking. We are a team of problem-solvers, where all challenges are met with enthusiasm and open minds. The team works cross-functionally across the company, particularly with sales, customer success, finance, legal, product, and IT.

This is an opportunity to help drive rapid but scalable new business, focused specifically on Deal Operations. We are looking for someone who loves working with multiple teams and stakeholders, thrives in a fast paced environment, and wants to help iterate on how we scale our deal processes as SOCi continues to grow. The Deal Operations Analyst role is responsible for the quoting and deal operations processes, working closely with the SOCi Sales Team and RevOps team to drive closed business and rapid company growth.

Come join the SOCi Deal Operations team and take an advisory role in proposing viable deal structures for our customers while addressing the needs of internal corporate stakeholders, maximizing revenue, and helping increase the productivity of our sales teams. Work closely with Sales, Customer Success, RevOps, Finance, Accounting, and Legal. This role will collaborate with the field sales organization and others to close complex, non-standard revenue deals in accordance with company policies and guidelines.

Key Responsibilities:

• Partner with our sales reps to drive the best deals for both the customer + SOCi
• Ensure orders have all proper documents needed by all key stakeholders and are free of errors both on paper and in our systems, before an opportunity gets closed won
• Work closely with key internal teams (including Sales, Customer Success, RevOps, Finance, Accounting, and Legal) to drive deals to close and payment
• Support the Deal Operations team with Deal Structuring, Quoting and Pricing, Special Terms and Exception Approvals Management.
• Accelerate deal cycles to close and maximize revenue by partnering with our sales reps in proposal building, pricing, quote generation and opportunity management in an effort to structure profitable and compliant transactions
• Review proposals / quotes and provide sales with deal structure and pricing guidance to optimize profitability, meet strategic corporate goals, and accelerate deal closure.
• Support sales enablement: be a key resource in quotes and proposal building processes; help onboard and maintain best practices and overall knowledge in the sales org; train teams and new hires as processes evolve
• Operational efficiency: Build scalable improvements to our Salesforce & internal systems to increase contract velocity, sales productivity, and Deal Ops team efficiency
• Provide proactive support, guidance and creative solutions to the sales team in order to help drive new deals as well as for renewal / up-sell / cross-sell opportunities, while being aware of relevant customer information, provisioning and current billing
• Create and position complex orders: partner with Sales & Customer Success teams to craft proposals for deal constructs and special pricing while ensuring adherence to our sales policies and pricing, quoting, and contract processes

Qualifications:

• Strong analytical skills to assess and optimize proposal structuring and deal economics
• Ability to work in a fast paced environment and prioritize day to day task
• Sound decision-making and strategic planning skills to recommend the best course of action for complex pricing situations
• Strong interpersonal skills, ability to collaborate closely with many different teams to drive solutions
• Excellent comprehension of detailed pricing models and strategies
• Excellent written and verbal communication skills; Must be comfortable presenting business cases and complex pricing proposals to senior executives
• Critical thinking and change management skills within dynamic organizations
• Experience with Salesforce and Enterprise quoting and approval workflow systems required
• Highly skilled in being the primary orchestration point for deal construction and deal governance across many cross-functional segments
• You have a strong understanding of SaaS sales models and processes
• Ability to prioritize and work in high volume environment
• BS or MS in Accounting or Finance a Plus
• 2-4 years of relevant work experience, ideally in Sales or Deal Operations

What SOCi Provides To You

• Health insurance plans, dental, and vision
• Unique employee engagement programs
• Comprehensive Benefits Package (non-contract roles only)
• Flexible paid time off (non-contract roles only)
• Quarterly wellness days
• Flexible Work Environment
• 401(k) plan with employer match
• Empowering Career Growth and Success
• Paid holidays
• Wellness incentives

What’s Important At SOCi

Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe!

Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit MeetSOCi.com for more information.

SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.