Customer Service Specialist - Remote | Wfh

Ranked among Forbes Best Employers in America 2017, we're an industry leader known for fostering a supportive and rewarding work environment. At our company, the word "Team" isn't just a buzzword – it's the heart of everything we do. If you're ready to be part of a place where your contributions truly matter, where learning and growth are encouraged, we want to connect with you!
Position: Full-Time Customer Service Specialist
Are you passionate about delivering exceptional customer service? Do you thrive in a collaborative environment? We're seeking a motivated individual to join our incredible customer service team. As a Customer Service Specialist, you'll have the opportunity to engage with customers, both inbound and outbound, and contribute to an outstanding customer experience. If you're excited about making a difference, we'd love to hear from you.
What's In It For You
Competitive starting pay at $16.24 per hour, commensurate with experience
Comprehensive Medical, Dental & Vision coverage
Company-provided STD, LTD, Life & AD&D insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Generous 401(k) plan with company match
Paid Time Off (PTO) for work-life balance
Employee Stock Ownership Plan (ESOP)
Wellness Program to support your well-being
Parental Leave Benefit
Tuition Reimbursement for continuous learning
Employee Referral Program
Propane Discounts for your home needs
Your Role
Nurture and enhance customer relationships through daily interactions
Utilize consultative sales techniques to tailor Ferrellgas programs and services to customer requirements
Ensure accurate and efficient management of customer accounts
Skillfully handle customer concerns following our complaint resolution policy
Contribute to soft collections for credit-hold or past-due accounts
Be part of a team that fosters growth and excellence
Qualifications
High School Diploma or equivalent
1 year of customer service experience
Exceptional customer service and negotiation abilities
Strong organizational skills with proficiency in typing and data entry
Excellent written and verbal communication skills, emphasizing teamwork and rapport-building
Proficiency in Microsoft Office Suite, including Excel, Word, and Access
Authorized to work in the United States (Citizen, National, Lawful Permanent Resident, or authorized work status)
No future sponsorship required for employment visa
Application Process
If you're ready to embark on an exciting journey with us, reach out directly to the employer for alternative application methods or accommodations, as Indeed does not oversee the employer's application process.
Take the first step towards a rewarding career – apply today and become a valued member of our dynamic customer service family!
Employment Type: Full-Time
Salary: $ 16.00 Per Year