Patient Care Manager - Remote | Wfh

We are looking for an experienced and compassionate Patient Care Manager to join our dedicated team. As a Patient Care Manager, you will play a pivotal role in ensuring the well-being of our clients by managing their medical lien cases with care and diligence. Your responsibilities will encompass everything from the initial client intake to the resolution of their cases. If you're passionate about helping individuals access the medical care they need and are detail-oriented, this role is an excellent fit for you.
Responsibilities
Establish and nurture positive relationships with law firms to streamline the process of providing necessary medical care for clients recovering from injuries.
Gather all essential information required for comprehensive file preparation for funding determinations.
Conduct underwriting assessments to determine the level of authorized funding.
Effectively communicate funding authorization or declination status to both medical providers and attorneys.
Maintain accurate records and documentation using our internal systems.
Ensure that all received documents are properly filed and organized.
Schedule patient appointments with medical providers within the Provider Network and follow up with patients and attorneys for each medical encounter.
Offer educational support to attorney firms and providers regarding the Portal.
Correspond with attorney offices and medical providers to acquire all relevant case information.
Cultivate and sustain positive customer relationships.
Uphold HIPAA compliance in all forms of communication.
Strive for optimal customer satisfaction through efficient and accurate case processing.
Perform additional duties as assigned by the Operations Manager.
Qualifications
Bachelor's or associate degree preferred, but not mandatory.
Experience in case management, particularly in the medical lien or healthcare sector, is advantageous.
Exceptional communication and interpersonal skills.
Strong organizational and time-management abilities.
Comfort working both independently and collaboratively within a team.
Proficient problem-solving and critical thinking skills.
Dedication to providing excellent customer service.
Knowledge of medical terminology is a plus.
Fluency in multiple languages is desirable.
Must reside in the Denver Metropolitan area, with a preference for South Denver/Castle Rock residents.
Ideal Candidate Profile
Previous experience with personal injury cases.
Proficiency in case management techniques.
Familiarity with medical appointment scheduling.
Equal Opportunity Employer
Partners is an Equal Employment Opportunity and Affirmative Action Employer that values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
We look forward to welcoming a dedicated and compassionate Patient Care Manager to our team who shares our commitment to making a positive impact on clients' lives. If you believe you meet the qualifications and are enthusiastic about this opportunity, we encourage you to apply.
Salary: $ 48,000.00 50,000.00 Per Year