Remote Customer Service Associate - Colorado Residents Only

We are Farmers!

We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!

Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!

At Farmers, our ambition is to be the leader in delivering peace of mind, innovating for customers whenever and wherever they need us. That means having people like you who can help us evolve to meet changing customer and business needs. Continuous development is critical to our success at Farmers; that means being curious, continually innovating, being open to new opportunities and embracing change. As the needs of our business and customers change, and you acquire needed experience, you may have opportunities to use your knowledge and skills in a different role. As you take on these new challenges, Farmers is committed to providing you with the necessary training and support along your career journey.

Workplace: Remote ( #LI-Remote )

Overview of the Role

The Customer Service Associate position operates in a claims contact center assisting customers needing to file an insurance claim. Interactions with customers include initiating and explaining the claims process, providing status on existing claims, and providing other services to the customers as needed.

This is a VIRTUAL/Work-From-Home opportunity! We offer a comprehensive benefits package including annual bonus potential, generous 401k, PTO, medical/dental vision, paid parental leave, and much more! Check out our Employer Brand Playbook to read more about our Company Culture!

Applicants interested in being considered for this role must reside in Colorado.

• Start Date: Monday, October 2, 2023
• Location: Virtual Office - Colorado residents ONLY.
• Business Hours: Our Claims Contact Center is open 24x7x365.Prior to the start date, you will be provided with open shifts and will be able to select the shift that works best for you. Shift options include early mornings, mid-day, or evening start times; including weekends of some sort, and holidays. You must be willing to work non-traditional hours.

A ​​​dedicated workspace, free of noise and distractions is required.

A Day in the Life of a Customer Service Associate:

• You are our customers’ first point of contact for claims with their automobiles, homes, motorhomes, and immediate towing with roadside assistance.
• You are a part of a team working together to encourage and assist each other day in and day out with a supervisor leading the way.
• You are a member of a diverse team of individuals working together to take care of our customers.
• You take inbound calls from the comfort of your home, and we offer a wide variety of shifts.
• You are the first voice our customers hear when they need us the most and will assist in a variety of situations.
• You will be successfully trained to pay close attention to details and be accurate in your documentation.
• You put the customer at ease by explaining the claim process including next steps and expectations.

Essential Job Functions

• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
• Provide customers with an explanation of the claim process.
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.
• Ensures all customer interactions are clearly and accurately documented in the claim file.
• May authorize services such as road side assistance and rental cars.
• Responds to inbound telephone inquiries in a Claims Contact Center.

How You'll Shine

• Possesses flexibility to work in a fast paced, dynamic environment.
• Assumes personal responsibility for actions.
• Proficient in English written and verbal communication skills.
• Possesses strong technical aptitude including the ability to master multiple windows simultaneously.
• Strong verbal communication and listening skills.

Experience Requirements

• Remote Contact Center Experience preferred.
• Customer Service Experience preferred.
• Typing Skills: 30 WPM, with 90% Accuracy, required.

Education Requirements

• High School diploma or equivalent required.

Physical Environment

This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

• Visually verifies and reads information and locates material, resources and other objects.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.
• Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
• Ability to operate a computer for extended periods of time, up to a full work shift.

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.

o CO Only: $15.12 - $21.54

• Dental
• For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Health Savings and Flexible Spending Accounts
• Paid Time Off
• Paid Parental Leave
• Life Insurance
• Medical
• Tuition Assistance
• Vision

Job Type: Full-time

Pay: $15.12 - $21.54 per hour

Benefits:

• 401(k)
• Paid time off
• On-the-job training
• Dental insurance
• Parental leave
• Vision insurance
• Health insurance
• Referral program
• 401(k) matching
• Work from home

Experience level:

• No experience needed

Shift:

• Evening shift
• Morning shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Remote

COVID-19 considerations:
This is a Work From Home position.

Application Question(s):

• Do you currently reside in Colorado?

Work Location: Remote