Director Of Family Services - Remote | Wfh

We are seeking a dynamic and dedicated Director of Family Services (DFS) to assume a pivotal role in overseeing and leading the household and property services teams. The DFS will be responsible for managing the family's residential portfolio in Colorado as well as other remote properties. This role involves collaborating with various team members, including the Household Manager, Facilities Manager, and external vendors. The DFS will operate from both the family office and household office, adopting a strategic and proactive approach to ensure efficient operations. A crucial aspect of this role is maintaining exceptional communication with the Principal and promptly addressing the family's needs. By managing direct reports, overseeing third-party contractors' invoicing, and providing diligent oversight for property-related projects, the DFS will play a key role in upholding high service standards.
Role and Responsibilities
As The Director Of Family Services, You Will
Foster a proactive culture of planning to enhance the family's experience and overall preparedness.
Ensure flawless service delivery and seamless system operations by promoting cross-team collaboration and clear communication.
Drive operational efficiency across properties and teams through effective team communication and collaboration.
Implement reporting protocols to keep stakeholders informed of property status and developments.
Recommend staffing enhancements and organizational adjustments to optimize team performance.
Facilitate 90-day and annual performance evaluations, offering real-time feedback to ensure peak performance.
Collaborate with the Household Manager and administrative counterparts to manage the Principal's calendar.
Support the Facilities Manager in developing and managing task lists, schedules, and maintenance priorities.
Identify property management resources for remote properties and oversee maintenance staff work orders.
Manage purchasing and inventory decisions for remote properties and staff.
Exemplify professionalism and diplomacy when interacting with vendors and service providers.
Oversee expense management and collaborate closely with the accounting team on budgeting.
Undertake other duties as assigned.
Experience And Qualifications
To excel in this role, you should have:
A Bachelor's degree and at least ten years of relevant experience, or an equivalent combination of education and experience.
Proficiency in personal service, residential property management, hospitality, and property oversight.
Strong expertise in quality service standards, talent acquisition, and best practices.
Demonstrated ability to maintain confidentiality, safety, security, and privacy.
Exceptional written and verbal communication skills, with the ability to convey information succinctly.
Personal Attributes
We Are Looking For a Candidate Who Is
A creative problem solver with strong values and financial acumen.
Capable of navigating complex family dynamics with sensitivity.
Independent yet collaborative, organized, and efficient.
Detail-oriented and capable of prioritizing tasks effectively.
A critical thinker with sound judgment and excellent time-management skills.
Skilled at building positive relationships with family members, employees, and vendors.
Committed to integrity and tackling challenges candidly.
Salary and Benefits
Salary: $175,000 - $225,000
Comprehensive health and dental insurance coverage.
401K plan with contributions.
Generous Paid Time Off (PTO) and holiday allowances.
If you are a proactive and skilled professional who thrives in a high-touch, service-oriented environment, we invite you to join our team as the Director of Family Services. This is an opportunity to make a lasting impact within an esteemed family office setting. Apply now to embark on a rewarding journey with us.
Salary: $ 175,000.00 225,000.00 Per Year