Assistant Manager - Remote | Wfh

Are you ready to embark on a fulfilling career journey with a renowned mountain resort operator? Join us in our mission to create an Experience of a Lifetime for both our employees and guests. We are seeking dedicated professionals to become part of our dynamic team. If you're passionate, innovative, and ambitious, we want to meet you!
About Us
We are a leading mountain resort operator with over 40 resorts spanning sixteen states and four countries. Our core purpose is to provide an unparalleled Experience of a Lifetime for our employees, empowering them to extend the same exceptional experience to our valued guests.
In recognition of the evolving work landscape, many of our corporate function teams now have the flexibility to work remotely from various states where Vail Resorts operates*. We are committed to fostering a strong company culture, whether in person or virtually.
Find your purpose with us at our careers website.

Outlet: The Lodge at Vail
Expected Pay Range: $52,000 - $59,660
Shift & Schedule Availability: Full Time, Year Round
Job Summary
As an Assistant Manager, you will play a pivotal role in ensuring the highest standards of service at the Front Desk while achieving profit targets. Your effective communication skills, both written and verbal, will guide and motivate your team to excel. You will be responsible for hiring, training, and supervising Front Desk Team members, ensuring our commitment to quality is upheld. Additionally, you will engage positively with guests, resolving issues to their satisfaction, and contribute to a customer-centric atmosphere throughout the Front Desk.
Key Responsibilities
Be the final authority in addressing individual guest issues and strive to achieve satisfactory outcomes for guests and the hotel, updating guest history accordingly.
Monitor room availability and reservations to maximize revenue and prevent overbooking.
Ensure smooth Front Desk operations by supporting and leading Front Desk agents.
Assist the Front Desk Supervisor and Front Office Manager in overseeing Front Office employees' daily tasks.
Maintain a high level of professionalism when interacting with guests, co-workers, and subordinates.
Facilitate departmental meetings, pre-con meetings for groups, management trainee meetings, and hotel management meetings as required.
Authorize weekly payroll and review expected arrivals, VIP reservations, and special requests.
Maintain safety practices for employees and guests, following proper emergency and safety procedures.
Assist the accounting department in resolving billing issues and guest folios.
Develop strong working relationships with other department managers and directors to ensure effective communication and collaboration.
Conduct interviews, perform reference checks, and organize on-the-job training for new Front Desk and Night Audit employees.
Participate in training classes set up by the Lodge at Vail, Rock Resort, and Vail Resort.
Encourage associates to provide excellent customer service and emphasize guest satisfaction.
Oversee Payroll, Scheduling, Hiring, and Performance Reviews.
Compensation
The expected Total Compensation for this role is $52,000 - $59,660. Individual compensation decisions are based on a variety of factors.
Benefits
Medical, Dental, Vision insurance, and a 401(k) retirement plan
Accrued Paid Time Off (PTO) and Sick Time for hourly employees; Flexible Time Off (FTO) for salaried employees
Paid Parental Leave for eligible mothers and fathers
Healthcare & Dependent Care Flexible Spending Accounts
Life, AD&D, and disability insurance
Join Our Team
At Vail Resorts, we thrive on the passion and dedication of individuals who push boundaries and challenge the status quo. Whether you're seeking seasonal work or a long-term career, come join us and reach your peak.
Remote Work Policy
Remote work is currently permitted from British Columbia and the 16 U.S. states in which we currently operate. Please note that remote work policies may change, and in-person work may be required at any time at the company's discretion.
Salary: $ 52,000.00 60,000.00 Per Year