Customer Development Manager, Customer Business

Employee Type

Full time

Location:

US TBMP Works from Home

Job Type

Field Sales

Job Posting Title

Customer Development Manager, Customer Business

Position Summary:

The Customer Development - Customer Business Manager (CBM) is accountable for overall customer performance vs. plan (AOP delivery), revenue and margin. This role will also be responsible for customer satisfaction and delivering on customer-supplier scorecard metrics. The individual in this position will also lead a team of four, Inside Sales Reps.

Roles & Responsibilities

• Conduct customer visits and perform research to understand current and emerging customer needs and requirements.
• Responsible for the day-to-day customer relationship, including identifying and executing new business opportunities, development of marketing strategies for new business and leading preparation and presentation of proposals to customers.
• Works with Customer Development Specialist (CDS) to create and enter pricing requests (PPMs), ensuring customer’s expectations are clearly defined
• Reviews and vets any new customer inquiries for retail business
• Owns all business inputs to the creation and delivery of the Customer Annual Strategic plan at a category level.
• Understand company/division needs and lead the inside sales team through execution of company objectives
• Enhances/grow profitability of customer P&L
• Analyze Customer data/BI/Unify and identifies actions to drive positive business performance for Winland Foods and Customer
• Engages director/sales leadership to support customer initiatives
• Clearly defines and communicates customer requests to organization
• Execution of division selling and pricing initiatives as communicated by the Sales and Division Leads
• Leads closeout sales and donation process
• Sells the Winland value proposition proactively and customizes the value proposition for the customer .
• Works closely with Commercialization and the Business Unit to manage new item and/or label commercialization and launch
• Works closely with Insights and Analytics to identify whitespace opportunity and to develop annual plans to address opportunity
• Develops and delivers bid strategy and execution for best customer/Winland Foods outcome
• Partner with Advantage lead on development and performance of inside sales team
• Sells and manages multiple division/categories
• Provides strategic/financial recommendations for bids, trade management and total customer growth
• Works with cross-functional resources and develops shared resources for customer plan delivery
• Responsible for regular account planning and customer reviews to determine long range planning, seasonal sell-in and both MAPS (merchandising, assortment, price and shelving) and Category Management orientation.
• Accountable for accurate demand plan and addresses gaps to Customer Annual Strategic Plan
• Champion and cascade Winland culture, processes and ways of working to the Inside Sales Team.
• Serve as the primary interface and liaison between the business and inside sales
• Proactively sell in opportunities to reduce/eliminate DDD, and understand key drivers to help mitigate future risk of product obsolescence

Qualifications & Requirements

• Excellent oral, written, interpersonal communication skills and effective relationship building skills
• Excellent business analytical skills – use of data to drive product and pricing strategies, and their impact to production forecasts
• Ability to lead, get work done and accomplish objectives through others
• Solid financial acumen - Understanding of P&L and price implications to optimize customer bid strategies and management of trade funding
• Fluency in BI, SAP, SharePoint , MS Office (Word, Excel, PowerPoint) - must have Advanced Excel skills
• Ability to transform insights and analytics into customized strategic account plans for deliver growth
• Broker or Key Account Management experience with multiple accounts and categories; ability to influence third party partners to achieve profitable results
• Minimum of 5 years of business experience in sales or related field
• Strong customer interaction and negotiation skill capabilities
• Strong management skills with demonstrated problem solving ability, skilled at multi-tasking and prioritization, and communication of AOP performance to stakeholders at varying levels of the organization
• 2 years people leadership experience
• Creative problem solution abilities; ability to be resourceful to improve long-term customer relationships
• Strong cross-functional and team coordination skills
• Capable of building strong internal and external relationships to achieve desired customer outcomes

Education

Bachelor’s Degree – Business, finance, or related field

Working Conditions

Approximately 20-60% travel to various Winland Foods locations, customer appointments, industry events or other job related functions.

EEO Statement

Winland Foods believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Winland Foods is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

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