Manager, Customer Development Jobs

Our Opportunity

We are hiring for a Manager, Customer Development, AMER who will be responsible for leading and managing a growing team of Customer Development Account Executives. The CDAEs are leading the end-to-end post-sales customer journey and are responsible for identifying opportunities to expand and retain within an existing client base. The Manager will work cross-collaboratively to identify areas of commercial risk as well as areas of expansion within the customer install base. This is done by partnering with all facets of the go-to-market org with an emphasis on alignment between both the leadership of Customer Success as well as Sales Management. This role is strategically important to the business in terms of driving world-class SaaS renewal rates as well as the growth and scale of this department. We’re looking for a driven, best-in-class Sales Manager, to up-level the renewal & expansion performance throughout the North America Velocity business.

We want you to contribute to the iterative style of our customer journey throughout the sales and renewal process along with, enabling you to inform the way we develop our internal tooling to help you work efficiently and effectively.

We’re a collaborative team from a variety of backgrounds, made up of sales executives and technical sales engineers. We spend time coaching each other, giving and receiving feedback, and ensuring we work together to make the most of the skills and experience we have within the team.

You’ll Spend Your Time:

• Join customer calls to help Customer Development Reps close business when additional and high level involvement is necessary
• Run quarterly talent assessments as well as QBRs for your team
• Partnering with the business to identify ways of improvement and optimization of your Salesforce and other tooling
• Contributing to the iterative improvement of our sales process, tone and approach, and informing the way we develop our internal tooling to help you work efficiently and effectively
• Partnering with Sales Operations to iterate on the design, performance and scale of your team
• Run weekly internal, customer status meetings to identify, discuss, and resolve any risk of customers not renewing
• Forecasting the renewal & expansion rates in quarter as well as the out quarters to upper management and members of the executive team on a weekly basis
• Collaborating closely with our core Sales Management and Leaders in the Customer Success org to identify new upselling opportunities

What You’ll Need:

• An understanding of the software development lifecycle and the ability to articulate how a developer tooling product might fit in
• To understand people: what makes them tick, what their attitude is to us, when they’re most likely to want to buy
• A track record of identifying and executing on remediation plans when a renewal is in jeopardy
• An excitement for what we’re doing and a desire to join a hyper growth company on its way to success
• Experience managing a team of multiple sales reps at a given time, ranging from entry level to senior roles
• Proven sales experience as an Account Manager, Key Account Manager, Sales Account Manager, Renewals Manager, Licensing Specialist or similar role
• Success performing above and beyond in terms of retention rates and expansion of customers in a rapidly evolving and fast-paced environment
• To be organized, rigorous, and a love of process improvement
• To be self-motivated and hard-working: you aim to exceed your performance from past roles, and you enjoy working in fast-paced, collaborative teams