Senior Manager Business Solutions

Sr. Manager, Business Solutions REMOTE

Mason, OH, United States

Full time Schedule

$98,000-$163,500 Annually*

* based on job, location, and schedule.

JOB DESCRIPTION

About:

Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities.

The magic of Macy’s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy’s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy’s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy’s. Macy’s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy’s is the “Academy” for retail careers.

Our store management team has the privilege to lead, manage, and inspire a diverse and creative team in delivering store results. Part business consultant, part relationship guru, and 100% leader, you’ll contribute and collaborate to drive the business forward. With frequent opportunities to advance, joining our store management team puts you on a fast-track to career success.

Job Overview:

Macy’s is looking for an experienced Senior Manager Business Solutions, ideally with experience in building solutions within a dynamic work environment and with exceptional communication skills. This role is a critical member of the Selling and Customer Experience team as we strive to drive change within our organization. You are a great fit if you have strong, proven analytical skills and a passion for using data to make informed decisions. You thrive on communicating data in an accessible, business-centric way. The Senior Manager of Business Solutions is a key technical partner for the Stores and Contact Center organization. The ideal candidate also has experience working with cross-functional teams, driving a data-driven culture, and you’re passionate about solving complicated problems.

Essential Functions:

Our goal is to change how the company interacts with data. The Senior Manager of Business Solutions will build focused and actionable products that strive to help leaders to use data to make decisions that drive the business.

• Coach, mentor and develop direct report(s) and members of the Business Solutions team to build an effective pipeline for the team and organization.
• Collaborate with enterprise data with a focus on Stores and Contact Center to bridge supply chain, merchants and other parts of the organization
• Present findings and recommendations to business and non-technical stakeholders
• Work closely with the Selling and Customer Experience team to ensure thoughtful and cohesive approaches to design, development and other recommendations. As needed
• Identify key opportunities and be able to ask the questions to challenge original assumptions
• The Senior Manager Business Solutions must be a strong communicator and able to make data and analysis understandable and compelling to all levels of the organization
• Partner with the Selling and Customer Experience team to ensure alignment on measurement approach and needed post-launch reporting and/or dashboards
• Design measurement plan for each new digital feature being launched. As appropriate, create A/B tests to measure impact to key metrics and to the business in total. Provide clear analysis and recommendations based on results.
• Analyze and investigate shifts in performance across a global footprint of operations
• Work with partners and Director, to build products based on user stories and turn into workable solutions
• Supervise a team of developers and business analyst with cross functional experience
• Work with Director to take the larger team vision and break it into small vertical deliverables of user value and communicate those deliverables

Qualifications and Competencies:

• Data driven mindset with degree in a quantitative discipline such as Computer Science, Statistics, Engineering, Mathematics or Economics.
• 4 Year / Bachelors Degree
• Exceptional written and verbal communication skills to influence cross-functional teams.
• Experience with C#, JavaScript, Big Query, SSIS and ASP.NET MVC framework
• Experience with a statistical programming language (e.g., R, Python), visualization tools such as PowerBI or Tableau
• 5+ years of relevant work experience in analyzing large, multi-dimensional data sets and synthesizing data insights into actionable recommendations.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Strong communication and collaboration skills, ability to work successfully with teams of varied levels and across disciplines and geographic locations.
• Fluent in SQL and Excel or ability to learn quickly on the job.