Customer Contract Admin Analyst I

Role: Customer Contract Admin Analyst

Location: 3750 Torrey View Ct, San Diego, CA, USA 92130

Duration: 12 months on W2

Description

Hybrid 2-3 days on site

Vernon Hills Preferred Will Look At Remote Candidates.

Temp to Perm Possibility

It Technical role

All resumes must be submitted with RTR

The Technical Marketing resource is responsible for the creation of IT, security, and technical content, with the ability to manage and prioritize multiple projects, and work with cross-functional teams in accordance with the highest quality standards for commercial excellence.

This role supports the IT needs of the US Region Sales and HIT teams for responses to technical questions related to the MMS solutions including Alaris, Pyxis, and HealthSight platforms. Requests may be in the form of full technical assessments, RFPs, contract language, general customer questions or other technical support as needed.

The position reports to the Senior Manager, Technical Marketing, US Region MMS, and will require close cross functional collaboration with the US Region RFP Team, R&D, Technical Product Management, Product Security, Information Security, Data Privacy, Contracts, Legal and GCS technical teams.

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Responsibilities

Have in-depth knowledge of the function, features and technical requirements for implementation of MMS solutions.

Coordinates and completes the writing of technical responses for incoming IT and technical questions from RFPs, contracts, general customer questions or security audits

Demonstrate strong project management skills to prioritize, triage, complete and track requests appropriately.

Develop strong internal relationships with the technical Subject Matter Experts (SMEs) including the platform development teams and Global Marketing teams.

Maintain training to remain current with knowledge depth on new versions and product releases.

Consistently provide timely and accurate responses to avoid undue risk or lost opportunities for the company.

Collaborates with the HIT team to deliver technical training to support MMS solutions and product releases

Reviews product release content from platform and commercial teams to ensure technical details are complete to support IT customer conversations

Works cross-functionally with product and information security to ensure product security whitepapers security are current and available with product releases

Qualifications

Other responsibilities as assigned.

Bachelor's degree preferably in a technical field, or equivalent experience

Technical IT training

Knowledge of BD MMS products preferred

Project management experience

Demonstrated ability to multitask and balance competing priorities to meet deadlines

Excellent writing skills, the ability to assimilate technical information from various sources into an accurate, customer facing response

Driven by desire to assist and support

Strong customer centric perspective

Strong fit with BD values

Safety Rules

For many roles at this client, assignment is contingent upon the Employer of Record's receipt of sufficient proof that you are fully vaccinated against COVID-19 (meaning two weeks have passed after the last injection of Pfizer/Moderna or two weeks after receipt of the J&J). In some locations, weekly testing for COVID-19 may be available instead of vaccination. Requests for accommodation will be considered pursuant to applicable law.

POC: Jayanth Kumar V : +1 732 201 5142