Contract Administrator Jobs

Summary

Responsible for: Sales quotations, inquiries, sales support and related administrative duties.

Position Duties

• Participate in process improvement meetings.
• Respond to all incoming calls, e-mails and faxes for designated customers in a timely manner and other customers as requested.
• Coordinate with engineering, operations and other related functions to facilitate completion, processing and recording of Contract Reviews.
• Assist the Business Unit Manager in fostering excellent communication and teamwork.
• Review sales inquiries, including terms and conditions, and respond accordingly based on input from the Business Unit Team.
• Correspond with customers with respect to receipt of order, prices, shipping information, clarification of requirements, order acknowledgment and any other information as needed.
• Closing of Files.
• Collect customer feedback via Customer Satisfaction Surveys and other channels, propose and execute actions for further improvement.
• Perform other duties as required.
• Review RFQ's; prepare quote file and quotation in line with department procedures.
• Verify Program information with customer at time of quotation including but not limited to platform and application and document this on the quote
• Coordinate with operation teams for customers' expedite, de-expedite and status update requests and communicate with customers proactively.
• Enhance the customer's perception of SAI by providing excellent customer support on all issues, as well as a professional, positive & team first attitude.
• Assist Business Unit Manager in the distribution of sales and promotional materials to customers and representatives.
• Essential functions of the position include, but are not limited to:
• Handle Order Entry, Change Order, Invoicing and processing of Pick Lists.