Consultant, Learning Business Partner – Customer Experience Academy

What Learning Development and Delivery contributes to Cardinal Health

Learning develops, deploys and evaluates learning solutions to support employee development and build organizational capability in alignment to business strategies. This function analyzes learning needs and develops training curricula, technologies, and programs. This function also manages trainings provided by third-parties and partners with leaders and subject matter experts within functions and business units to deliver learning.

Learning Development and Delivery provides instructor-led trainings and manages training processes to maximize the value that employees gain from learning solutions. This job family delivers training materials including presentations, guides and manuals, and course evaluations and coordinate training schedules based on training needs.

Position Summary

A learning business partner (LBP) acts as a consultant, change agent and voice for employees and management by aligning business objectives with learning-related strategies and solutions. Relationship building with leadership and SMEs within the business unit and strong communication skills are a must as this position acts as a liaison between the business, the L&D Center of Excellence, and the larger HR organization. The LBP maintains an effective level of business literacy regarding financial position, strategy, midrange plans, culture, major initiatives and competition. The role assesses and anticipates learning needs to include, but not limited to: business functional, role-based, and systems training, onboarding, leadership, and professional development. The role of a learning leader requires both a background in L&D – to understand “what works” and business acumen – to understand “how” “what works” plays out in the organization.

Responsibilities

• Analyzes trends and metrics with business and acts as a consultant to develop solutions, programs, and policies
• Maintains L&D skill sets such as in-depth knowledge of adult learning theory and provides innovative solutions as well as partners with colleagues within the COE on learning strategy.
• Establishes and conducts routine meetings with respective business unit leaders
• Acts as a project manager and communicates between the business and the COE on project timelines and outputs
• Acts as the voice of the learner, provide learning guidance and offer suggestions on learning initiatives that align with business goals when strategizing and identifying resolutions
• Offers input on goals, talent and succession planning and executive coaching needs
• Establishes solid relationships with business leaders and SMEs to proactively identify performance gaps, recommend learning solutions, influence decision making, build and implement experiences that drive outcomes
• Owns and implements training programs for the business
• Participates in training program reviews, monitors and evaluates with leadership to ensure that training objectives are met

Qualifications

• Bachelors degree in related field, or equivalent work experience, preferred.
• 4+ years experience in related field, preferred.
• Demonstrated ability to work in a fast-paced, collaborative environment and work with aggressive timeframes
• Strong project management, consulting, facilitation, influence and relationship management skills
• Knowledge of instructional design methodologies
• Highly motivated, creative, self-sufficient, able to operate effectively with a team
• Ability to operate with a sense of urgency, and willing to roll up sleeves, driving for results by set deadlines
• Consulting with clients in the US and outside of the US (cultural awareness)
• Proven track record of interacting with all levels of leadership
• Passion for learning innovation
• Ability to adapt to changing business needs
• Knowledge of and experience at conducting learning needs and skill gap analysis
• Facilitation (classroom and virtual)

What is expected of you and others at this level

• May contribute to the development of policies and procedures
• May act as a mentor to less experienced colleagues
• Works on complex projects of large scope
• Work reviewed for purpose of meeting objectives
• Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
• Completes work independently receives general guidance on new projects
• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects

Anticipated salary range: $63,200-$94,815

Bonus eligible: No

Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.