Sr. Learning Experience Lead, Learning & Development

Each Audience Learning team is responsible for the vision, strategy, prioritization and creation of the suite of learning products that encompass an audiences’ learning ecosystem. They are responsible for the development of a comprehensive learner strategy that reflects the audience’s unique needs and ensures strong collaboration with business partners and subject matter experts.

The Sr. Learning Experience Lead is the chief point of contact for execution before, during and after the program offering for a specific audience. The Sr. Learning Experience Lead provides connectivity across the entire program offering and works closely with members of the Audience Team to ensure learning objectives are meet for each offering and that the learning experience is seamless. Additionally, the Sr. Learning Experience Lead is a part of the team to ensure there is a continual feedback loop to keep curriculum relevant, up-to-date and audience focused.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• In partnership with the Learning Solutions Lead develop, execute and update communication strategy as needed to ensure consistency across Learning Experience Leads
• Help “connect the dots” with those who impact the learning curriculum; making sure content and stakeholders are aligned
• Act as the chief point of contact for ensuring program execution are completed on time and within scope
• Ensure administration and champion completion of program surveys
• Represent/embody the brand to participants
• Project manage all facets of the program (logistics, budget, registration, communication, participant roster, etc.)
• Decide budget expenditures beyond those pre-approved up to $10K
• Track and report current year budget to help inform the longer term budget planning.
• Collaborate with other Learning Experience Leads to determine program calendar based on frequency of offerings
• Process program invoices as needed
• Communicate to participants and certain key partners, pre and post as needed
• Adapt, in the moment, to unforeseen circumstances- i.e. including but not limited to issues with physical space set-up, technology, participant needs, facilitator/presenter changes, etc.
• Conduct/lead after action reviews as designed or required and shares themes with audience team; offers feedback to program execution team to include but not limited to L&D facilitators, subject matter experts and logistics support
• Host and facilitate content as needed
• Recommend program changes to audience team and consult with audience team to enact changes
• Work collaboratively with "program execution team" to ensure responsibilities related to program execution before, during and after are delivered seamlessly and as designed while also seeking to continuously improve

Minimum Qualifications

• 3 years of relevant working experience
• Bachelor’s Degree or equivalent experience

Preferred Qualifications

• 5+ years of relevant working experience
• Experience managing a team
• CFA restaurant or CFA-related entity experience
• Experience with leading or facilitation of events
• Process improvement experience

Minimum Years Of Experience

3

Travel Requirements

15%

Required Level Of Education

Bachelor's degree or equivalent experience