Register
Recruit Create CV

Customer Experience Partner Jobs

Partner Experience & Operations Manager
By Lyft At New York, NY, United States
Vendor Management: Collaborate with BPO service providers to ensure adherence to contracts, service level agreements, and continuous improvement initiatives.
Experience in Lean/Six Sigma Process Excellence methodology, Green Belt Certification optimal
Strong knowledge of tooling, IT and infrastructure requirements within the BPO industry and how to best optimize technology
Budgeting and Cost Control: Develop and manage budgets for BPO operations, monitoring expenses and optimizing resources to maintain cost-effectiveness.
7-10 years of relevant experience in a Business Process Outsourcing (BPO) or other relevant environment at a leadership level
Relevant start-up, technology, and contact center experience
Director, Partner Experience Integrated Strategy And Business Operations, Partner Experience Innovation Center-Remote/Us
By Starbucks At ,
Leads project and change management responsibilities related to projects spanning multiple business units and functions
Progressive experience in program management or portfolio management for a large, global company: 10 years
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional programs, projects and activities.
Ensures partners adhere to legal and operational compliance requirements
Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions
Manage large teams both reporting direct or indirect
Patient Experience & Recruitment Partner
By Velocity Clinical Research, Inc. At Covington, LA, United States
Strong organizational and time management abilities to handle multiple tasks and prioritize effectively.
2+ years previous experience in clinical research, recruitment, or healthcare administration; or advanced healthcare degreee or certification.
Collaborate with Patient Experience team to plan and facilitate community outreach events.
Assess the eligibility of patients based on predetermined criteria and protocol requirements.
Excellent communication and interpersonal skills to engage with diverse populations and healthcare professionals at all levels.
Willingness to learn and develop problem-solving skills to address quality issues and propose solutions.
Partner Experience & Operations Manager
By Lyft At Nashville, TN, United States
Vendor Management: Collaborate with BPO service providers to ensure adherence to contracts, service level agreements, and continuous improvement initiatives.
Experience in Lean/Six Sigma Process Excellence methodology, Green Belt Certification optimal
Strong knowledge of tooling, IT and infrastructure requirements within the BPO industry and how to best optimize technology
Budgeting and Cost Control: Develop and manage budgets for BPO operations, monitoring expenses and optimizing resources to maintain cost-effectiveness.
7-10 years of relevant experience in a Business Process Outsourcing (BPO) or other relevant environment at a leadership level
Relevant start-up, technology, and contact center experience
Partner Experience & Operations Manager
By Lyft At United States
Vendor Management: Collaborate with BPO service providers to ensure adherence to contracts, service level agreements, and continuous improvement initiatives.
Experience in Lean/Six Sigma Process Excellence methodology, Green Belt Certification optimal
Strong knowledge of tooling, IT and infrastructure requirements within the BPO industry and how to best optimize technology
Budgeting and Cost Control: Develop and manage budgets for BPO operations, monitoring expenses and optimizing resources to maintain cost-effectiveness.
7-10 years of relevant experience in a Business Process Outsourcing (BPO) or other relevant environment at a leadership level
Relevant start-up, technology, and contact center experience
Director, Partner Experience Integrated Strategy And Business Operations, Partner Experience Innovation Center-Remote/Us
By Starbucks At Seattle, WA, United States
Leads project and change management responsibilities related to projects spanning multiple business units and functions
Progressive experience in program management or portfolio management for a large, global company: 10 years
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional programs, projects and activities.
Ensures partners adhere to legal and operational compliance requirements
Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions
Manage large teams both reporting direct or indirect
Customer Experience Engineer Jobs
By Tellius At San Francisco Bay Area, United States
Work with engineering, product management, and sales engineering to provide a top-notch technical support experience for our users.
5 years of in-depth experience within the Data Analytics / Business intelligence (BI) / Databases domain.
Understanding and working knowledge of Python, HTML, JavaScript, R, Spark, etc.
Experience with performance troubleshooting such as queries, browser freeze, system/service restarts, etc.
Experience working with Snowflake, Redshift, and BigQuery.
Experience working on GCP, AWS, and Azure.
Customer Experience Jobs
By The Ridge At United States
Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)
Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.
Role involving team management opportunities
Overall strong English Reading, Writing and Speaking Skills
Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.
Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.
Customer Experience Jobs
By The Ridge At Guernsey, WY, United States
Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)
Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.
Role involving team management opportunities
Overall strong English Reading, Writing and Speaking Skills
Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.
Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.
Client Experience Partner Jobs
By Wheels, Inc. At Alpharetta, GA, United States
Experience formulating solutions with proven superior problem-solving skills for devising and implementing strategies involving quantitative analysis, conceptualization and communication of solutions
Demonstrates thorough understanding of LeasePlan products and services, benefits and limitations and how they work most effectively within customer environment.
Facilitates consistent cadence of touch points with key account team members and cross functional teams (Ops, Finance, IT, etc).
Other duties and responsibilities assigned.
7+ years customer support experience and 5+ years servicing strategic accounts in customer facing roles or equlivent.
Electric vehicles and/or fleet experience a plus. Customer experience in fleet industry with expertise in customer experience journeys.
Partner Experience Lead, Gne
By TikTok At San Jose, CA, United States

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, ...

At&T Customer Experience
By Brainiac Marketing At Queens, NY, United States
· Develop and maintain a knowledge base of the evolving products and services
· Previous experience in customer service, sales, or other customer-facing roles.
· Excellent written and verbal communication skills
· Handle wireless appointments and retail customer inquiries
· You will work comfortably in a retail environment
· Provide information about wireless products and services
Customer Experience Engineer Jobs
By Tellius At San Francisco, CA, United States
Work with engineering, product management, and sales engineering to provide a top-notch technical support experience for our users.
5 years of in-depth experience within the Data Analytics / Business intelligence (BI) / Databases domain.
Understanding and working knowledge of Python, HTML, JavaScript, R, Spark, etc.
Experience with performance troubleshooting such as queries, browser freeze, system/service restarts, etc.
Experience working with Snowflake, Redshift, and BigQuery.
Experience working on GCP, AWS, and Azure.
Director, Hr Business Partner - R&D & Customer Experience
By Cohesity At San Jose, CA, United States
Providing change management and leadership coaching to successfully embrace opportunities of scale and growth.
Demonstrated competence in the various HR functional areas: employee engagement, performance management, learning and development, data and analytics, etc...
Leading through Culture and Values through language, actions, and the complete employee experience.
BA/BS or equivalent plus 12+ years of relevant & progressive HR experience
Experience working with executive / C-suite leaders in Engineering and / or Customer Success and Customer Experience organizations
Experience in global HR team partnership, both domestically and internationally
Customer Experience Support Jobs
By Kindra At , Remote
2 + years of experience
Experience using Gorgias and Recharge is a plus
Answering incoming customer calls, emails texts, and chats regarding subscription orders, product problems, service questions and general client concerns
Updating customer information in the customer service databases during and after each call + taking necessary action for problem resolution
Providing verification of shipments or order status when requested by customers
Maintaining interaction with coworkers regarding account information and unusual processing needs
Culinary Customer Experience Jobs
By Tyson Foods, Inc. At , Springdale, Ar
Experience: 3+ years of experience in the foodservice/hospitality industry
Computer Skills: Requires computer skills in Microsoft Office Applications such as PowerPoint and Excel and
Travel: 1 to 4 trips per year
Customer Experience Architect Jobs
By Pulumi At United States
5+ years in a customer-facing role, including experience organizing and managing customer engagements, expectations, outcomes, and emotions both proactively and reactively.
Experience building positive professional relationships with developers and executives.
Impeccable written, verbal, and in-person communication skills.
Demonstrate curiosity, creativity, acumen and technical excellence as the lead Pulumi technical resource in complex cloud engineering projects at Pulumi customers.
Write quality code Pulumi code deliverables that can be immediately consumed in production scale, business critical cloud operations.
Learn and be responsible for deliverables and reference architectures spanning programming languages, infrastructure providers, and open source and commercial cloud services.
Head, Customer Experience Jobs
By Maybank At Phnom Penh, Phnom Penh, Cambodia
Share knowledge with management and other departments/branches.
Experience in customer experience management.
Provide management with oversight on the progress of the service quality transformation.
Collaborate with respective Heads at Corporate Office and Branch Managers to foster and promote customer centricity.
Tertiary education in Marketing/Communications/Business Administration or equivalent.
Attention to detail and quality while possess excellent interpersonal and leadership skills.
Consultant, Learning Business Partner – Customer Experience Academy
By Cardinal Health At , $63,200 - $94,815 a year
Knowledge of and experience at conducting learning needs and skill gap analysis
Strong project management, consulting, facilitation, influence and relationship management skills
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
Offers input on goals, talent and succession planning and executive coaching needs
Acts as a project manager and communicates between the business and the COE on project timelines and outputs
Bachelors degree in related field, or equivalent work experience, preferred.
Director, Partner Experience Jobs
By Brother USA At Orlando, FL, United States
Knowledge of Partner Relationship Management (PRM)
Time management and future planning skills
10+ years of experience in channel marketing, marketing, and/or marketing communications; multichannel responsibilities and omnichannel strategies; leading and managing a team
Bachelor's Degree (or equivalent experience) in Business, Marketing, Communications, or a related field (preferably)
3+ years of experience in the office supplies, software, or consumer electronics industry (Preferred)
Knowledge of Microsoft Office (Word, Outlook, PowerPoint, Excel)

Are you passionate about creating amazing customer experiences? We are looking for a Customer Experience Partner to join our team and help us deliver the best customer service possible. You will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. If you are an enthusiastic and motivated individual who loves helping people, this is the perfect job for you!

Overview The Customer Experience Partner (CXP) is responsible for providing exceptional customer service to customers and ensuring that their needs are met. The CXP is the primary point of contact for customers and is responsible for providing a positive customer experience. The CXP is also responsible for resolving customer issues and providing solutions to customer inquiries. Detailed Job Description The Customer Experience Partner is responsible for providing exceptional customer service to customers. This includes responding to customer inquiries, resolving customer issues, and providing solutions to customer inquiries. The CXP is also responsible for providing a positive customer experience by ensuring that customer needs are met. The CXP is the primary point of contact for customers and is responsible for providing a positive customer experience. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to problem solve and think critically
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service software and tools
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous experience in a customer-facing role
• Previous experience in a customer service role
Job Responsibilities
• Respond to customer inquiries and provide solutions to customer issues
• Resolve customer issues in a timely and efficient manner
• Provide a positive customer experience by ensuring customer needs are met
• Maintain customer records and update customer information in customer relationship management (CRM) systems
• Monitor customer feedback and provide feedback to management
• Assist with customer service training and development initiatives