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Customer Experience Consultant Jobs

Customer Experience Consultant Jobs
By Associate Staffing At United States
Exceptional analytical skills and the ability to translate complex business requirements into practical customer experience solutions.
Collaborate closely with prospective clients to deeply understand their business goals, challenges, and customer experience requirements.
Bachelor's degree in Business, Marketing, Management, or a related field. MBA or equivalent is a plus.
Proficiency in project management methodologies, with the ability to lead cross-functional teams to successful project outcomes.
Conduct thorough analysis to identify pain points, gaps, and opportunities within the client's current customer experience landscape.
Create a roadmap that outlines the necessary steps, initiatives, and timelines for implementing the customer experience strategy.
Consultant, Customer Experience Jobs
By Material At California, United States
A minimum of two (2) years of management consulting experience in customer strategy, customer service and/or customer-centric end-to-end transformation
Intermediate/advanced experience with digital Project Management tools/methods
Ongoing communications and change management
Provide input into engagement decisions including work plan, timeline, and project management.
Certification in Customer Experience is a plus
Training and Education development (for digital and in-person modalities)
Customer Experience Journey Design Consultant (Remote - Home-Based Worker)
By Allstate At Chicago, IL, United States
Organizational and time management skills
Apply Allstate’s Customer Value Proposition & Customer Experience Global Standards to help shape the design of future-state customer journeys
Bachelor’s degree or equivalent experience
2 or more years of related experience
Ability to manage multiple projects / programs at a given time
Demonstrates clear, concise, and effective presentation and written communication skills
Customer Experience Consultant Jobs
By Shivark Inc At California, United States

CX Management Maturity Assessment –

Develop an Actionable Roadmap & Implementation Plan, and Organizational Change Management Plan

Customer Service Consultant Jobs
By Milton Freewater Police Dept At United States
Good data entry and typing skills.
The ideal candidate should be well-spoken with a professional demeanor and strong customer service and computer skills.
Strong working knowledge of computer software, including microsoft office.
Excellent interpersonal, customer service, and communication skills.
Listening to customer concerns and providing information, answers, or responses.
Taking orders and processing billings and payments.
Consultant, Experience Jobs
By Granicus At United States
Execute comprehensive multichannel strategy projects for public sector clients, including complete management of project scope, timeline and requirements
Offer expertise and recommendations to clients, and closely collaborate with internal team members and contractors.
Solid written, verbal and presentation skills and workshop facilitation skills in a heavy client-facing capacity
Experience digesting data and deriving insights that lead to actionable recommendations, then applying intuition and experience to complement data
Experience and/or enthusiasm for working with government. Passionate about public service, citizen engagement and all things digital
Become an expert on Granicus products and future product development by keeping abreast of new and upcoming enhancements to our platform.
Customer Service Consultant Jobs
By Alpha Ascension At Edison, NJ, United States
Cultivate a knowledge base on all products and services to draw on customer interactions
Attend team-based meetings to develop new customer service skills, receive personalized training, and network with top executives
1-3 years working as a customer service consultant, sales representative, or experience in a retail, restaurant, or hospitality environment
Above-average emotional intelligence and people skills
Daily Responsibilities for our Customer Service Consultant:
Wanted Qualifications for our Customer Service Consultant:
Sr Customer Experience Strategy Consultant
By Southwest Airlines At Dallas, TX, United States
Partner and work effectively with all levels of management to develop and implement Company plans
Skilled in understanding the relative costs and benefits of potential actions and choosing the most appropriate one
Expert level experience, expansive and far-reaching knowledge in:
Explore more Benefits you’ll love: swa.is/benefits
May perform other job duties as directed by Employee's Leaders
Skilled in identifying complex problems, reviewing related information to develop, evaluating options, and implementing solutions
Customer Consultant Jobs
By Peoples Gas At Chicago, IL, United States
Benefits including medical and prescription, dental, vision, retirement and more
1+ years Customer Service Experience
Competitive pay starting at $22.74 per hour
Paid time off after 1 year of service
Proficient at understanding verbal and written Spanish language
High School Diploma, HSED, or GED
Customer Experience Consultant Jobs
By X2 Logics Staffing Solution, Inc. At United States
•Experience in web content management, commerce, CRM, Marketing and Service initiatives
•Knowledge of various content management, Marketing and CRM technologies
•Define customer experience roadmap and strategy, product evaluation and solution design for manufacturing clients
•Good / Excellent communication skills, analytical ability, initiative taking and innovative.
•Experience in consulting and transformation engagements
Detroit Metropolitan Area, MI / Minneapolis, MN
Customer Experience Consultant Jobs
By Zillow At , Remote $18.50 - $29.50 an hour
Accurately document customer interactions using our Customer Relationship Management software.
Apply your interpersonal skills to achieve excellent customer satisfaction results; keeping our customers front and center as our north star.
Be a specialist on dotloop's product, features and functionality to confidently promote the benefits of being a dotloop user.
At least one year experience in a customer service or communications role.
Basic Real Estate knowledge is preferred but not required.
Excellent communication skills and excel in building positive relationships.
Digital Experience Management Consultant
By Kyndryl, Inc. At , Phoenix, Az $123,740 - $296,980 a year
Consulting, Technical and Professional Expertise in Digital Experience Management, XLAs, Automation, Self-Heal, Workflow Orchestration
Experience working as a lead or senior consultant focusing on Digital Workplace technologies and Digital Experience Management in a large enterprise.
Experience in Offering and Point of View developments
Experienced skill level with contemporary engagement methods such as whiteboard, workshops, hands-on demos, prototyping, and Proof of Concepts
Experienced level skills with Design Thinking, Agile and DevOps methods
Experience delivering consulting engagements for one or several of our Digital Workplace technologies
Customer Service Consultant Jobs
By NXT Solutions At West Valley City, UT, United States
Cultivate a knowledge base on all products and services to draw on customer interactions
Attend team-based meetings to develop new customer service skills, receive personalized training, and network with top executives
1-3 years working as a customer service consultant, sales representative, or experience in a retail, restaurant, or hospitality environment
Above-average emotional intelligence and people skills
Deliver friendly customer service while providing information about the products and services to existing and potential customers
Troubleshoot, and overturn customer objections and questions while maintaining a positive and professional attitude
Customer Service Consultant Jobs
By Ace Concepts, Inc. At Massapequa, NY, United States
Cultivate a knowledge base on all products and services to draw on customer interactions
Attend team-based meetings to develop new customer service skills, receive personalized training, and network with top executives
1-3 years working as a customer service consultant, sales representative, or experience in a retail, restaurant, or hospitality environment
Above-average emotional intelligence and people skills
Deliver friendly customer service while providing information about the products and services to existing and potential customers
Troubleshoot, and overturn customer objections and questions while maintaining a positive and professional attitude
Consultant, Learning Business Partner – Customer Experience Academy
By Cardinal Health At , $63,200 - $94,815 a year
Knowledge of and experience at conducting learning needs and skill gap analysis
Strong project management, consulting, facilitation, influence and relationship management skills
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
Offers input on goals, talent and succession planning and executive coaching needs
Acts as a project manager and communicates between the business and the COE on project timelines and outputs
Bachelors degree in related field, or equivalent work experience, preferred.
Sr. Hr Consultant - Customer Experience (Cx)
By Northwestern Mutual At Milwaukee, WI, United States
Navigates multiple systems and programs including analytic tools, talent management and other HR systems.
An equivalent combination of education and progressively responsible work experience emphasizing data driven decision-making, communications, and personal development may be considered.
Continually develops skills to improve value to the business and within the HR organization.
Demonstrated business sense in a variety of business environments to include knowledge in practices, trends, current and possible future policies.
Superior oral and written communications skills and the ability to build rapport with all staff levels required.
Strong interpersonal skills and the ability to lead/influence people and groups over whom there is no direct authority.
Customer Consultant I Jobs
By Alpine Bank At Grand Junction, CO, United States

Description General Purpose The Customer Consultant I responds to customer inquiries via telephone. This is a part time (20+ hours per week) position. Essential Duties/Responsibilities ...

Are you looking for a job that will let you use your creativity and problem-solving skills to help create an exceptional customer experience? We are looking for a Customer Experience Consultant to join our team and help us deliver the best customer experience possible. If you have a passion for customer service and a knack for finding innovative solutions, this could be the perfect job for you!

Overview:

A Customer Experience Consultant is responsible for providing exceptional customer service and creating a positive customer experience. They are responsible for understanding customer needs and providing solutions to meet those needs. They must be able to communicate effectively with customers and provide them with the information they need to make informed decisions.

Detailed Job Description:

A Customer Experience Consultant is responsible for providing exceptional customer service and creating a positive customer experience. They must be able to identify customer needs and provide solutions to meet those needs. They must be able to communicate effectively with customers and provide them with the information they need to make informed decisions. They must be able to handle customer complaints and resolve customer issues in a timely manner. They must be able to build relationships with customers and maintain a positive customer experience.

What is Customer Experience Consultant Job Skills Required?

• Excellent communication skills
• Strong customer service skills
• Ability to identify customer needs
• Ability to provide solutions to customer needs
• Ability to handle customer complaints
• Ability to build relationships with customers
• Ability to maintain a positive customer experience

What is Customer Experience Consultant Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) software
• Knowledge of customer service best practices

What is Customer Experience Consultant Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) software
• Knowledge of customer service best practices
• Knowledge of customer service metrics and analytics

What is Customer Experience Consultant Job Experience?

• Previous customer service experience
• Experience in a customer-facing role
• Experience in a customer service or sales role

What is Customer Experience Consultant Job Responsibilities?

• Provide exceptional customer service and create a positive customer experience
• Identify customer needs and provide solutions to meet those needs
• Communicate effectively with customers and provide them with the information they need to make informed decisions
• Handle customer complaints and resolve customer issues in a timely manner
• Build relationships with customers and maintain a positive customer experience
• Monitor customer service metrics and analytics and make improvements as needed