Channel Cx Technical Account Manager

Zoom is looking for Channel CX TAMs to sell our Zoom Contact Center. Our Channel CX TAMs engage with strategic partners to sell the Zoom Contact Center. You’ll build positive, trusted relationships with C-Suite decision makers and help partners realize the value of their investments. Our Channel sales team focuses on the top strategic named partners in a defined segment.
About The Team
As a member of the Zoom Channel CX team, you will empower Zoom’s most strategic partners to discover flexible solutions for modern team collaboration. You will advocate the innovative power of our platform to make organizations more productive, collaborative, and mobile. Your opportunity is to delight partners by doing what’s right for their customers, to meet them where they are at in their cloud journey and to provide them with the best solutions for innovation.
About The Person
You're a highly motivated platform sales professional who is passionate about contributing to an innovative technology company. You own the partner relationship by establishing trust and credibility, using influence and business acumen. You understand and have experience with UCaaS-based technology in order to architect custom collaboration solutions with your partners, helping their customers reach the next level of their business. You are a curious and continuous learner who uses a consultative approach to build positive relationships with key stakeholders.
About The Role

• Drive revenue growth with focus partners
• Review, engage and support partner sales efforts
• Utilize solution and value-selling techniques along with objection handling to effectively guide sales process to close
• Keep informed of product line, lines of business, competition and industry trends that may impact client business activities
• Execute sales training and provide marketing support to partners
• Align with the Zoom sales teams (AE and Leaders) to drive channel growth through pipeline generation
• Develop strategies that include growing deal registrations, pipeline, bookings and partner executive alignment with Zoom
• Track sales pipeline and bookings against quota and other metrics
• Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
• Create, deliver, and manage client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)
• Conduct high-level conversations with C-Level and VP -Level Executives to address business needs
• Yearly business plan writing and review to align with Zoom and partner objectives

Basic Skill Requirements

• Closing experience with a history of meeting sales quotas
• Customer Relationship Management (CRM) tool experience
• Effective communication skills with internal and external partners of all levels
• Ability to travel as needed
• 5+ years selling technology to channel partners
• BA/BS or equivalent experience
• Business forecasting, pipeline development and partner account management skills experience

Preferred Skill Requirements

• Salesforce CRM experience
• 2+ years cloud contact center implementation experience
• Channel SaaS/Cloud/Platform selling experience
• 8+ years selling technology to channel partners
• Knowledge of solutions selling techniques

Minimum
Salary Range or On Target Earnings:
$142,900.00
Maximum
$307,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom’s benefits is on our careers page here.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom

• Hear from our leadership team
• Zoom with us!
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site.
• Visit our Blog
• Browse Awards and Employee Reviews on Comparably
• Find us on social at the links below and on Instagram

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected].